Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $95,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k
employee discount
Job Description
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, which incorporates Marshall Retail Group (MRG) and InMotion, oversees more than half of the company’s international store estate. The company operates a collection of attractive and successful specialty retail stores situated primarily in airports and resorts throughout North America. This extensive retail network allows WHSmith to offer a diverse range of products and services to travelers and customers across the continent, establishing a strong presence in the specialty retail market. Known for their commitment to quality and customer service, WHSmith continuously seeks... Show More
Job Requirements
- Bachelor's degree preferred
- High school diploma required
- Minimum 3 years experience in multi-unit retail leadership
- Knowledge of retail math and KPIs
- Basic proficiency in Microsoft Office
- Strong customer service orientation
- Excellent communication skills
- Ability to manage teams
- Self-motivated individual
- Good organizational and time management abilities
- Availability to work weekends
- Mobility to stand, walk, climb, crouch, bend, push or pull frequently
- Ability to lift 0-60 lbs
- Normal or corrected vision and hearing
- Fluent English in speaking, reading and writing
Job Qualifications
- Bachelor's degree preferred
- High school diploma required
- 3 years plus experience in multi-unit leadership in a retail environment
- Understand Retail Math including all KPIs
- Basic knowledge of Microsoft Office Suite
- Passion for phenomenal customer service
- Results and goal oriented
- Strong verbal and written communication skills
- Comfortable managing a team
- Highly self-motivated
- Organized, detail oriented, strong time management skills
Job Duties
- Manage sales, shrink and all controllable expenses
- Effectively and proactively recruit and develop store teams
- Manage team to ensure progressive improvement of store performance
- Partner with property management and maintain continuous communication
- Comply with all company policy and procedures and hold teams accountable
- Utilize performance appraisals and continuous coaching to develop management
- Ensure management and sales staff is trained and developed to meet company expectations
- Maintain well-documented financial controls and accountability
- Ensure a clean, fresh and orderly store environment
- Effectively communicate with District Manager regarding any employee issues
- Collaborate with buying team to ensure inventory and stock levels are in line to maximize business
- Oversee the effective merchandising of inventory
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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