Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,800.00 - $71,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company renowned for its impressive portfolio and industry expertise. Managing over $15 billion in assets, Highgate oversees more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a rich history spanning over 30 years, the company has established itself as a leader and innovator in the hospitality sector, combining traditional service excellence with modern, technology-driven approaches. Highgate is dedicated to providing comprehensive support throughout all phases of the property lifecycle, from initial planning and development through to recapitalization and disposition. They are committed to curating diverse... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- Ability to effectively communicate verbally and written with all employee levels and guests
- Listen, understand, and clarify concerns from employees and guests
- Multitask and prioritize departmental functions to meet deadlines
- Approach guests and employees courteously and in a service-oriented manner
- Attend all required hotel meetings and trainings
- Participate in Manager-on-Duty coverage as scheduled
- Maintain regular attendance per scheduling needs
- Maintain high standards of personal appearance and grooming including nametags
- Comply with hotel standards promoting safe and efficient operations
- Effectively handle problems including anticipating and solving as necessary
- Understand and evaluate complex information and data
- Maintain confidentiality of information
- Perform other duties as requested by management
- Ability to exert light physical effort occasionally
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Strong leadership and team development skills
- Effective verbal and written communication abilities
- Proficient in financial analysis and forecasting
- Skilled in problem solving and multitasking
- Knowledge of hospitality operations and guest service standards
- Experience with budget management and revenue generation
- Familiarity with hotel safety and security protocols
- Ability to conduct performance appraisals and staff coaching
- Experience in executing corporate policies and procedures
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions according to Highgate Hotel standards
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review meetings with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers for future advancement through training programs
- Conduct daily sales meetings focusing on prospecting and account calls
- Engage in hotel sales efforts including client meetings and hosting events
- Participate in required Manager-on-Duty coverage
- Monitor management trainees development
- Enforce compliance with Highgate Hotel policies and procedures
- Assist with budget process and financial documentation
- Ensure training on service standards and maintain guest-focused environment
- Conduct regular room inspections with Housekeeping and Engineering
- Oversee invoice processing and monthly reporting to Corporate Office
- Maintain cleanliness and preventive maintenance programs
- Promote attentive, friendly, and courteous customer service
- Forecast monthly financial position and reforecast as needed
- Manage hiring procedures and conduct interviews for management positions
- Perform performance appraisals and administer counseling and disciplinary actions
- Meet clients on property and assist in sales efforts
- Ensure safe handling and security of hotel safe
- Conduct monthly credit meetings and participate in credit and collection policies
- Complete required corporate training and certifications
- Ensure scheduled meetings take place on property
- Perform other duties as assigned by Vice President or Regional Director of Operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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