Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Paid on-the-job training
Comprehensive new hire program
Learning management system
Cross brand training
performance-based career advancement
Educational Reimbursement Program
Multiple medical insurance coverage options
telemedicine
Medical spending account options
Traditional 401(k)
Roth 401(k) retirement plan
Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits including dental
Vision
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
Accident
Critical Illness
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Mental Health Resources
Life coaching
Employee assistance program
Discount Marketplace
Paid Time Off
relaxed business casual dress code including jeans and sneakers
Job Description
Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the United States, offering a wide range of financial solutions designed to help customers manage everyday financial challenges. With over 1,500 brick-and-mortar stores in 24 states and a strong online presence in 20 states, CCF is dedicated to providing accessible short-term financial services to meet the immediate needs of communities across the country. The company prides itself on its commitment to equity, diversity, and inclusion, fostering a workplace free from discrimination and encouraging candidates of all backgrounds to apply. Recognized as a Military... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years' experience in supervisory or leadership role in retail, finance, service, or related industries
- operations experience in a leadership capacity
- excellent verbal and written communication skills
- proficiency in phones, Point of Sale, Microsoft Office, and other systems
- valid driver's license, auto insurance, and personal vehicle for workday use (mileage compensated)
- minimum age of 18 (19 in Alabama)
- background check passed
- ability to meet physical demands including prolonged standing, lifting up to 25 pounds, moving in and out of the store, and using mechanical controls
Job Qualifications
- A high school diploma or equivalent
- minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- operations experience in a leadership capacity
- excellent verbal and written communication skills
- proficiency in using phones, Point of Sale, Microsoft Office, and other systems
- valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
Job Duties
- Manage overall store performance by meeting or exceeding company performance standards
- coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports
- lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue
- examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits
- enforce adherence to quality standards, procedures, and local and state laws and regulations
- participate in audits and compliance reviews as directed by the corporate office or district manager
- supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
- conduct proper opening and closing procedures and train new staff in keyholder duties
- participate in the selection, review, hiring, and retention of new employees
- develop work schedules in accordance with budget, workloads, and store needs, ensuring the store is staffed for optimal performance
- handle complex customer situations with integrity and professionalism
- monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services
- oversee the store planogram and ensure seasonal and/or promotional marketing material are displayed properly
- perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
- work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks to meet individual and team performance standards
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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