Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites by Hilton Southaven is part of the MCR portfolio, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR has grown to manage a $5.0 billion portfolio comprising 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. MCR operates hotels under nine Marriott brands, eight Hilton brands, and various unflagged independent hotels. The company emphasizes excellence in hospitality, cleanliness, safety, and guest satisfaction, making it a leading name in the hotel industry. Recognized for its innovation and quality, MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020,... Show More
Job Requirements
- Must be 18 years of age or older
- Must have previous supervisory experience preferred
- Must be willing to work variable schedules including evenings, nights, weekends, and holidays
- Must possess valid driver's license
- Must have ability to operate Windows and company approved technology
- Must meet legal requirements to serve alcohol where applicable
- Must be able to follow established guidelines and procedures
- Must be able to handle stressful, high-pressure situations
- Must be attentive to detail and meet deadlines
- Must be able to communicate effectively in English
- Must have basic market knowledge
- Must be able to perform physical demands of standing long periods, bending, lifting up to 25 pounds
- Must be able to travel as required
- Must be able to read, write, and interpret business and safety documents in English
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of quick and accurate evaluation and decision-making
- Works well under pressure maintaining composure and objectivity
- Skilled in listening, conflict resolution, and effective communication
- Proficient with financial information and basic arithmetic
- Detail-oriented with adherence to deadlines
- Technology proficient with Windows, spreadsheets, and word processing
- Leads team members to deliver friendly hospitality and guest service
- Meets the legal age to serve alcoholic beverages where applicable
- Holds a valid driver's license
- Possesses basic market knowledge
- Willing to work varied schedules including evenings, nights, weekends, and holidays
- Preferred Bachelor's or Associate’s Degree
- Previous supervisory experience preferred, especially in hospitality or related industries
Job Duties
- Conduct daily supervision walks including guest rooms and public spaces to ensure friendly service and cleanliness
- Onboard new team members following the onboarding checklist
- Complete all daily summary and night audit processes according to policy
- Prepare and complete shift handover reports and upload required daily reports
- Oversee adherence to brand standards and conduct quality assurance audits
- Enforce attire standards and friendly guest greetings
- Certify up-to-date fire and life safety inspections and address deficiencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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