Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,000.00 - $68,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
Training and Development
performance bonuses
Job Description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. The company successfully develops a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. These properties feature contemporary programming and leverage digital acumen to stay ahead in... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Effective listening and clarification of concerns
- Ability to multitask and meet deadlines
- Attend all required meetings and trainings
- Participate in M.O.D. coverage
- Maintain regular attendance as required by scheduling
- Maintain high personal appearance and grooming standards including wearing nametags
- Comply with Highgate Hotel Standards for safety and efficiency
- Effective problem handling including anticipation and resolution
- Ability to understand and evaluate complex data
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years of related experience
- or a 2-year college degree and 5 to 6 years of related experience
- Effective verbal and written communication skills
- Ability to multitask and prioritize functions
- Attentive, friendly, courteous and service-oriented manner
- Effective problem-solving skills
- Ability to understand and evaluate complex information
- Ability to maintain confidentiality
- Compliance with Highgate Hotel Standards and regulations
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review with all department managers, M.O.D.s and supervisors
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers for future advancement through training programs
- Conduct daily sales meetings with Director of Sales focusing on prospecting and account calls
- Participate in hotel sales efforts including client meetings and hosting events
- Participate in required M.O.D. coverage
- Monitor management trainee development
- Adhere to all hotel policies and train new managers
- Oversee and assist in budget process
- Ensure training in service standards across departments
- Create a positive team-oriented environment focusing on guest satisfaction and employee motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure proper invoice processing
- Submit monthly financial documents timely
- Maintain cleanliness and preventive maintenance programs
- Ensure employees are friendly and efficient in guest interactions
- Forecast financial position monthly by analyzing data
- Conduct all management interviews and hiring procedures
- Perform performance appraisals and ensure compliance
- Motivate, coach, counsel and discipline management personnel
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist in sales effort
- Be present in public areas during peak times
- Ensure hotel safe security and conduct audits
- Conduct monthly credit meetings and manage collections
- Complete required corporate training and certification
- Ensure scheduled meetings occur on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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