Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $150,000.00 - $210,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Courtyard Boston, located in the vibrant heart of Boston, Massachusetts, is a prestigious hotel property managed by the reputable Fontainebleau Development. This newest Courtyard hotel features a modern, sophisticated design that perfectly balances the energetic rhythm of an urban setting with a serene, tranquil atmosphere. The 14-story building houses 220 well-appointed guest rooms and offers 2500 square feet of contemporary meeting space. The property also includes the elegant "The Bistro" restaurant, providing guests with an inviting dining experience. Conveniently located near Boston's North Station and major highways, the location ensures easy access for both business and leisure travelers. The hotel... Show More
Job Requirements
- Bachelor's degree in hospitality or related field preferred
- Minimum of 6 years experience as a general manager at a high-volume hotel
- Experience with Marriott brand properties preferred
- Strong knowledge of hotel operations and management
- Proven leadership and team development skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and decision-making skills
- Proficiency with hotel management and financial software
- Capability to manage budgets and financial targets
- Physical ability to perform duties including walking, climbing stairs, bending, stooping, crouching, grasping, pulling, pushing
- Good near and far vision
- Ability to hear, talk, and smell
- Ability to lift and carry up to 50 pounds
- Ability to stand and walk for extended periods
- Willingness to work indoors and outdoors in moderate noise conditions
Job Qualifications
- 4 year college degree in hospitality or related field preferred
- 6+ years of experience as a general manager in a high-volume branded property, preferably in a downtown location
- Prior experience with Courtyard Marriott or other Marriott full or select service brands highly preferred
- Operational and industry knowledge including marketing strategy, sales planning, security and safety protocols, human resources, labor relations, business planning, financial reporting, budget forecasting, quality assurance, property maintenance, and long-term operational planning
- Excellent verbal and written communication skills
- Clear, concise, and organized written communication skills
- Strong interpersonal skills with ability to manage sensitive situations and resolve conflicts
- Maintains professionalism, courtesy, and respect
- Proven leadership skills to inspire and develop high-performing teams
- Strong decision-making and judgment skills
- Ability to set priorities, delegate, and manage multiple tasks under pressure
- Meticulous attention to detail and commitment to operational excellence
- Proficient in hotel management systems, Microsoft Office Suite, and financial reporting tools
- Strong analytical skills to interpret data and metrics
- Professional telephone etiquette and polished communication skills
Job Duties
- Lead the development and execution of annual business plans, budgets, and forecasts
- Continuously monitor and improve financial performance, occupancy, RevPAR, ADR, and F&B revenue
- Identify opportunities for growth, efficiency, and innovation across departments
- Ensure financial targets and ROI are achieved for both ownership and Marriott International
- Review departmental budgets versus expenditure monthly and take action to keep expenses within budget
- Manage all areas of guest service and ensure compliance with brand standards
- Oversee day-to-day hotel operations across all departments to ensure a seamless guest experience
- Conduct regular property walkthroughs for brand and quality standard adherence
- Monitor operational KPIs, cost controls, cleanliness, and service delivery
- Drive continuous improvement in service and guest satisfaction
- Lead, inspire, and develop a high-performing management team
- Foster a positive, inclusive, and high-accountability work culture
- Provide mentorship, coaching, and performance feedback
- Actively engage in sales, client relationship-building, and community involvement
- Collaborate with sales and marketing teams to position the hotel competitively
- Represent the hotel at industry events, media engagements, and owner meetings
- Champion a guest-first philosophy to improve guest satisfaction scores
- Partner with Human Resources on recruiting, onboarding, training, and development
- Oversee performance management including goal setting, reviews, and succession planning
- Resolve associate relations issues in compliance with company policies
- Create a workplace that attracts, retains, and develops top talent
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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