Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Flexible
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, established in 2006. With headquarters and offices in major cities including New York City, Dallas, Chicago, and Richmond, Virginia, MCR boasts a substantial portfolio valued at 5.0 billion dollars. This portfolio includes 148 premium-branded hotels, encompassing over 22,000 guestrooms across 37 states and 106 cities. Employing more than 7,000 team members nationwide, MCR operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. Recognized for its innovation and excellence, MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020 and has earned... Show More
Job Requirements
- Bachelor's or associate's degree preferred
- previous supervisory experience preferred
- progressive experience in hospitality, hotel, restaurant, or service industry including rooms and food and beverage departments preferred
- must be 18 years of age or older
- must meet the legal age to serve alcoholic beverages at select properties
- must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must be able to evaluate and select among alternative courses of action quickly and accurately
- must work well in stressful, high-pressure situations and maintain composure
- must be effective at listening to, understanding, clarifying, and resolving concerns from co-workers and guests
- must be able to work with financial information and perform basic arithmetic
- must be attentive to detail and meet deadlines
- must be proficient with Windows operating systems and company-approved spreadsheets and word processing
- must be able to convey information and ideas clearly
- must meet the legal age to serve alcoholic beverages at select properties
- valid driver's license required
- basic market knowledge
- must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- must be able to stand or remain stationary for 3-4 hours at a time
- must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds
- must be able to read, write, understand and communicate effectively in English
Job Qualifications
- Must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must be able to evaluate and select among alternative courses of action quickly and accurately
- must work well in stressful, high-pressure situations and maintain composure
- must be effective at listening to, understanding, clarifying, and resolving concerns from co-workers and guests
- must be able to work with financial information and perform basic arithmetic
- must be attentive to detail and meet deadlines
- must be proficient with Windows operating systems and company-approved spreadsheets and word processing
- must be able to convey information and ideas clearly
- leads team members to always provide friendly service with a smile to guests
- must meet the legal age to serve alcoholic beverages at select properties
- a valid driver's license is required
- basic market knowledge
- must be 18 years of age or older
- bachelor's or associate's degree preferred
- previous supervisory experience preferred
- progressive experience in hospitality, hotel, restaurant, or service industry including rooms and food and beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use the guests' names whenever possible
- contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support all groups and events at the hotel
- understand and utilize relevant technology
- answer all incoming calls with friendly service
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet every guest happily while cleaning
- complete operational checklists accurately and on time every shift
- ensure accurate and timely shift handover reports
- wear a clean, approved uniform and nametag, and smile at all times
- communicate clearly and professionally with team members
- demonstrate a can-do attitude to meet business needs
- collaborate to create a welcoming environment for guests and a positive workplace
- conduct daily walks of guest rooms and public spaces to ensure service and cleanliness
- onboard new team members according to checklist processes
- complete all daily summary and night audit processes per policy
- manage shift handover reports and upload required daily reports
- enforce brand quality assurance standards
- require proper attire and friendly greetings among staff
- ensure fire and life safety inspections are current and corrected
- confirm preventative maintenance tasks are completed
- manage team members' adherence to work schedules
- promote a culture of learning and safety
- provide training and coaching to staff
- review team member time clock punches
- manage purchase orders and invoice processing
- maintain inventory and storage per MCR standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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