Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $100,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
Paid parental leave
paid bereavement leave
Flexible vacation plan
short-term disability
long-term disability
cell phone stipend
Job Description
SSA Group at Gathering Place is a leading provider of comprehensive services to cultural attractions including zoos, aquariums, museums, and similar venues across the United States. With over 50 years of industry experience, SSA Group specializes in seamlessly integrating dining, retail, admissions, and other operational elements to increase revenue opportunities while enhancing the guest experience. Their approach is deeply rooted in sustainability, inclusivity, and innovation, driving transformation within the cultural attraction industry. SSA Group is a family-oriented organization that prioritizes customized best practices tailored to each partner's unique needs, focusing on setting higher standards while supporting the missions of their... Show More
Job Requirements
- Strong interpersonal and communication skills including articulating to clients and company personnel
- Proven leadership skills with focus on team building and partnerships
- Exceptional problem solving and decision making skills combined with organizational ability
- Demonstrated financial management, merchandising, analytical, planning and leadership skills
- Ability to remain flexible in fast-paced environments
- Basic computer knowledge for office functions
- Physical ability to stand and lift 35lbs as required
- Ability to work varied hours including nights, weekends and holidays
- Must be 18 or older
Job Qualifications
- Five years operations management experience
- Two years management experience in cultural, iconic, amusement or museum attractions a plus
- ServSafe certified a plus
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development focus
- Exceptional problem solving and decision making abilities
- Financial management and analytical skills
- Flexible and organized in fast-paced settings
- Basic computer knowledge for office functions
- Physical ability to stand for extended periods and handle lifting
- Ability to work varied hours including nights, weekends and holidays
Job Duties
- Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis
- Schedule management personnel as necessary
- Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
- Host all meetings for management team and conduct necessary training sessions
- Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG)
- Act as main liaison between the Client and SSA
- Maintain a close relationship with direct client report and the client's staff
- Manage marketing efforts to drive company efforts, guest experience and operational output
- Attend Client meetings and report to the Regional Manager
- Remain knowledgeable of and manage in accordance with all applicable laws
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate complete understanding of company policies and procedures
- Oversee unit's financial management through budgeting, forecasting, and management of sales/per cap and controllable expenses
- Ensure all fiscal deadlines are met to HQ
- Manage invoice processing with detailed review
- Provide accurate reports for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages
- Complete business assessments with comparable market pricing to assess business model
- Forecast weekly sales and maintain monthly sales analysis
- Manage payroll and controllable profit within established guidelines
- Minimize controllable costs and strategize revenue opportunities
- Perform SSA EXTRA Guest Service to ensure memorable guest experiences
- Oversee day-to-day functions of all applicable departments
- Implement contract terms with discretion
- Support progressive discipline documentation
- Keep operating manuals updated
- Review and approve major special event plans
- Manage menu design and pricing
- Lead long-range planning for department programs
- Manage capital projects to meet client and SSA expectations
- Handle business legal needs with HQ
- Manage employee integration and exit processes
- Promote an inclusive and supportive approach at the unit
- Oversee unit publications
- Ensure sustainability and conservation efforts are integrated
- Support community engagement and giving back initiatives
- Perform other necessary tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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