Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $150,000.00 - $160,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Bonuses
Employee assistance program
Wellness Program
educational benefits
Professional Development
Technology Reimbursements
Job Description
HHM Hotels is a reputable player in the hospitality industry known for its commitment to excellence and guest satisfaction. As a hotel management company, HHM Hotels oversees a portfolio of properties aimed at delivering superior service and quality experiences to travelers across various markets. They prioritize inclusive and equitable employment practices, fostering a diverse workforce without discrimination on any protected grounds. HHM Hotels supports the professional growth of its employees and adheres to strong ethical standards, making it a desirable employer in the hotel management sector.\n\nThe opportunity at hand is for the role of General Manager, a pivotal leadership position... Show More
Job Requirements
- Associate or Bachelor's Degree in Business, Hospitality or a related field
- Previous hotel management experience required
- Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend and reach, stoop, use fingers and hands, kneel, or crouch
- Occasional travel required
- Strong decision-making and problem-solving skills
- Excellent organizational abilities
- Effective communication skills
- Ability to work collaboratively with diverse teams
- Willingness to participate in community and corporate activities
Job Qualifications
- Associate or Bachelor's Degree in Business, Hospitality or a related field
- Previous hotel management experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in financial planning and business operations
- Knowledge of safety and emergency protocols
- Ability to analyze occupancy and revenue data
- Skilled in sales and marketing strategy development
- Commitment to guest satisfaction and quality assurance
- Ability to foster positive community relations
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Tour and visually inspect property on a daily basis
- Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel
- Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances
- In conjunction with sales leader, develop and implement sales and marketing plans
- Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue
- Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners
- Handle associate issues appropriately and in conjunction with human resources following HHM policies
- Participate in community affairs and maintain positive public image for HHM and hotel
- Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained
- Travel to attend corporate meetings, sales trips and serve on committees
- Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly
- Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies
- Oversee sales department operations, and regularly participate in sales calls/client visits
- Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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