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Dunkin

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
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Work Schedule

Flexible
On-call
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Benefits

Health Insurance
Paid Time Off
Employee assistance program
401k Match
Auto incentive
Career advancement potential
competitive bonus potential

Job Description

Heartland Restaurant Group (HRG) is a leading franchisee of Dunkin', renowned for its employee-first culture that emphasizes fun, flexibility, and fulfillment. Established over 17 years ago, HRG has been a driving force in the resurgence of Dunkin' across Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern West Virginia. The organization currently operates 79 locations and employs over 1900 team members, making it one of the largest, fastest-growing, and top workplaces in the region. HRG is committed to fostering a work environment where employees feel valued and supported, promoting career growth and personal development.

The Restaurant General Manager (GM) r... Show More

Job Requirements

  • 2 plus years of general manager experience in retail restaurant or hospitality required
  • Valid driver’s license and reliable transportation
  • Proficient in basic computer math and financial management
  • Fluent in spoken and written English
  • Open availability 7 days a week
  • Minimum of 50 hours work per week
  • On-call availability 24/7 unless on approved paid time off

Job Qualifications

  • Minimum of 2 years of general manager experience in retail restaurant or hospitality
  • Strong analytical and business acumen
  • Team-oriented mindset in a fast-paced environment
  • Ability to train develop and provide constructive feedback
  • Guest-focused with strong problem-solving and conflict management skills
  • Effective time management and motivational leadership
  • College degree preferred
  • Proficient in basic computer math and financial management

Job Duties

  • Oversee daily restaurant operations including opening and closing procedures cash management inventory control and adherence to brand standards
  • Ensure outstanding customer service by fostering a welcoming guest-focused environment
  • Recruit hire train and supervise team members including Shift Leaders Supervisors and Crew Members
  • Cultivate a positive work environment through teamwork coaching constructive feedback and conflict resolution
  • Ensure compliance with health and safety regulations food handling guidelines and sanitation protocols
  • Monitor and manage food and labor costs inventory levels and minimize waste to maximize profitability
  • Lead new product rollouts including staff training marketing initiatives and product sampling

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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