Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $58.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
long-term disability insurance
short-term disability insurance
Life insurance
401k Match
pet care discounts
Paid Time Off
Job Description
Destination Pet is a forward-thinking company revolutionizing the pet care industry with a unified team known as One Pack. This team is comprised of passionate pet-obsessed professionals who collaborate in a connected care network, fostering creativity and innovation every day to elevate the love and lives of pet families. Destination Pet is proud to create environments where exceptional pet care meets outstanding customer service, ensuring that both pets and their owners experience comfort, trust, and excellence in every interaction. As a leader in the pet services sector, Destination Pet values inclusivity, diversity, and equal employment opportunities, making the workplace a... Show More
Job Requirements
- BS/BA is a plus
- Must be a passionate team player and strong motivator
- Must have strong background in driving performance excellence through people management
- Five plus years in full P&L management responsibility preferably in hospitality, service and/or retail environments
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality and professional interaction
- Proficiency in computer applications including Microsoft Office Suite and database applications
- Ability to multi-task with strong time management skills
- Ability to complete assignments accurately and timely often with strict and/or conflicting deadlines
- Excellent oral presentation, writing and analytical skills
- Strong interpersonal, communication and motivational skills
- Must have exceptional strong customer service experience and skills
- Veterinary, boarding and/or grooming experience required
- Must have experience managing inventory and accounts payable
- Must be able to work evenings, weekends and holidays
- Must frequently lift 40 pounds
- Must be able to be on feet for the duration of shift
- Must be able to stand, walk and climb stairs frequently
- Must be able to work on computer system and multi-line telephone
- Must be able to handle dogs on leashes
- Must be able to work in environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions
Job Qualifications
- BS/BA degree is a plus
- Strong background in performance excellence through people management
- Five plus years in full P&L management preferably in hospitality, service or retail
- Experience in problem-solving and maintaining confidentiality
- Proficiency in Microsoft Office Suite and database applications
- Strong time management and multitasking skills
- Excellent oral presentation, writing and analytical skills
- Strong interpersonal, communication and motivational skills
- Exceptional strong customer service experience
- Veterinary, boarding and/or grooming experience required
- Experience managing inventory and accounts payable
Job Duties
- Supports the mission, vision, culture and policies of Destination Pet
- Ensures exceptional customer service through personal contact, associate training, complaint resolution and service delivery
- Collaborate with Destination Pet Support Staff regularly
- Ensure cohesiveness of pet care services and cross training as needed
- Manage all staff including recruitment, hiring, motivation, training, promotion, counseling and termination
- Oversee staff scheduling within budget
- Manage center payroll and approve timely payroll
- Ensure compliance with labor laws including OSHA, EEOC, ADA, and fair labor practices
- Conduct safety training and enforce safety policies
- Prepare and deliver annual performance reviews
- Monitor and respond to pet guest needs
- Resolve customer and staff complaints
- Manage social media accounts with weekly posts and responses
- Create and execute local marketing programs
- Attend community events and partner with local businesses
- Maintain inventory and reorder supplies
- Monitor and manage center computer systems
- Address maintenance needs
- Utilize financial reports and manage cash including deposits
- Promote Destination Pet's services
- Assist team members as needed
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: