Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,600.00 - $72,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Business travel opportunities
Job Description
Our client is a distinguished hospitality company preparing to unveil a premier new property in the culturally rich city of Santa Fe. This exquisite hotel will offer 27 luxurious accommodations, combining the city’s historic charm with contemporary artistic influences. Guests will be treated to a thoughtfully designed lobby bar alongside an exclusive underground speakeasy, creating a unique ambiance that pays homage to Santa Fe’s storied past while delivering modern sophistication. The property aims to become a sanctuary for travelers and locals alike, immersing visitors in an authentic, vibrant experience representative of Santa Fe's essence and artistic heritage.
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Job Requirements
- College degree
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Computer skills required
- Experience with hotel information systems preferred
- Construction experience recommended
- Ability to manage multiple departments simultaneously
- Strong leadership and interpersonal skills
- Willingness to be hands-on and lead by example
Job Qualifications
- College degree in hospitality management or related field preferred
- Minimum five years of related experience in hotel operations
- Strong verbal and written communication skills
- Proven track record of leadership and team development
- Experience with hotel information systems preferred
- Knowledge of financial management including NOI profitability and budgeting
- Ability to work collaboratively across departments
- Excellent guest service orientation and problem-solving skills
Job Duties
- Develop a culture forward atmosphere for the enjoyment of guests and team members alike
- Focus on experiential hospitality, implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
- Champion continued development, motivation, training and education of team members to achieve their personal goals and growth
- Lead by example and have a roll up your sleeves, get the job done as a team mentality
- Be a passionate storyteller, becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
- Keep abreast of the competition, local events, and hospitality trends
- Work collaboratively with managers and supervisors to meet or exceed the hotel’s financial budget and guest service goals
- Establish consistent operating procedures and ensure they are consistently followed
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
- Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow and annual budget writing
- Assist in the development of the annual marketing plan and budget by developing strategies to increase occupancy and revenue
- Participate in weekly revenue management and sales strategies calls
- Conduct daily stand-up meetings with management/staff to ensure employees are informed
- Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Responsible for guest service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
- Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
- Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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