Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,600.00 - $72,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401(k) Plan
Professional development opportunities
Employee Discounts
performance bonuses
Retirement Plan
Job Description
Our client is set to launch a sophisticated new hotel property in the culturally rich city of Santa Fe, renowned for its unique blend of historical significance and vibrant contemporary art scene. This luxurious establishment features 27 elegantly appointed guest accommodations, a chic lobby bar perfect for social gatherings, and an exclusive underground speakeasy that provides a one-of-a-kind hospitality experience. The property is thoughtfully designed to celebrate and immerse guests in the essence of Santa Fe’s storied past while embracing modern artistic influences, creating a sanctuary that embodies both comfort and creativity. As a distinguished player in the hospitality industry,... Show More
Job Requirements
- College degree
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Computer skills required
- Experience with hotel information systems preferred
- Construction experience recommended but not required
Job Qualifications
- College degree
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Computer skills required
- Experience with hotel information systems preferred
- Knowledge of construction recommended but not required
Job Duties
- Develop a culture forward atmosphere for the enjoyment of guests and team members alike
- Focus on experiential hospitality, implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
- Champion continued development, motivation, training and education of team members to achieve their personal goals and growth
- Lead by example and have a roll up your sleeves, get the job done as a team mentality
- Be a passionate storyteller, becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
- Keep abreast of the competition, local events, and hospitality trends
- Work collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goals
- Establish consistent operating procedures and ensure they are consistently followed
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
- Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow and annual budget writing
- Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
- Participate in weekly revenue management and sales strategies calls
- Conduct daily stand-up meetings with management/staff to ensure employees are informed
- Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Responsible for guest service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
- Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
- Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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