Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
401k
Paid Time Off
Paid holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Employee Discounts
Job Description
Elase is a pioneering leader in the aesthetics industry, founded in 2004 with a mission to create an engaging, empowering, and elevating workplace for its employees. Through a commitment to inclusivity and mutual support, Elase has redefined what it means to offer exceptional client experiences in the med spa market. Known for its dedication to the professional development of its team members, the company invests in comprehensive benefits, competitive pay, and ongoing training initiatives that foster employee growth and satisfaction. This approach not only enhances the client experience but also cultivates a dynamic and motivating environment where employees thrive in... Show More
Job Requirements
- High school diploma required
- Bachelor's degree preferred
- 4+ years of relevant experience
- 2+ years managing high-performing teams
- Experience managing P&L and exceeding sales targets
- Experience in hospitality, retail or spa industry preferred
- Experience working with multi-units in beauty and wellness
- Proficient with computer and phone skills
- Ability to work full-time with flexible schedule including nights, weekends, and holidays
- Ability to move around the spa constantly and occasionally lift and move objects
- Effective communication skills
- Willingness to travel for projects and events
- Commitment to maintaining company core values
Job Qualifications
- Bachelor's degree preferred
- High School diploma required
- 4+ years of relevant experience
- Experience in hospitality, retail or the spa industry preferred
- 2+ years of experience managing high performing teams
- Demonstrated achievement in managing a P&L, exceeding sales and KPI targets
- Experience working with multi-units in the beauty and wellness space preferred
- Fluent in computer and phone skills
- Technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.)
- Ability to lead and develop diverse employees in a fast-paced work environment
- Ability to learn quickly and approach all issues with a solution-oriented mindset
- Exceptional organizational skills
- Ability to handle multiple situations and tasks at the same time and achieve them with excellence
- Excellent interpersonal skills and ability to positively engage with clients and coworkers
- Demonstrated ability to hold team members accountable to sales and core values expectations
- Ability to comfortably learn modern technologies quickly
- Genuine interest in the aesthetics industry
- Excellent written, verbal, and active listening skills
- Ability to communicate at all levels of the organization
- Experience managing employees with elevated medical credentials (nurses, opticians, medical assistants, etc.) preferred
Job Duties
- Lead a (10+) person team with diverse backgrounds of sales and medical expertise
- Train and develop your team to operate with the highest standards of operations and client service
- Develop the team by hosting regular and effective 1:1 touch bases and continued training
- Lead the team by actively being on the floor, engaging with employees and developing their sales and client engagement abilities
- Identify high-potential team members and create an internal pipeline for advancement
- Recruit, retain, and develop a high-performing and diverse team
- Monitor spa goals including but not limited to revenue, margins, provider sales, and client retention
- Identify key areas of opportunity and coach team members accordingly
- Meet and exceed financial targets (sales and key performance indicators) set by regional and executive leadership
- Manage all aspects of the spa's operations: including sales, customer service, employee relations, administrative tasks and all expectations in alignment with our policy and procedures
- Champion Elase's core values and build and maintain relationships with clients, staff and the community
- Own the full inventory lifecycle to ensure precise inventory management and proper supply budgeting and availability
- Devise strategic business plans by analyzing sales results with the goal of meeting and exceeding our goals
- Collaborate with corporate cross-functional partners (marketing, human resources, sales, operations, etc.) to continuously provide staff and client feedback to grow our business
- Address all client feedback, escalating to all regional and executive leadership, as necessary
- Stay curious and continuously provide feedback on improvement of process, procedures, and policies that will allow Elase to continue to grow
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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