Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,500.00 - $71,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
performance bonuses
Job Description
TGI Fridays is a well-established, globally recognized casual dining restaurant brand known for its vibrant and welcoming atmosphere, distinctive American cuisine, and commitment to delivering exceptional guest experiences. Operating numerous locations worldwide, TGI Fridays focuses on providing a consistent, high-quality dining environment where guests can enjoy flavorful food, refreshing beverages, and outstanding service. The company places great emphasis on living its Credo and Values, which serve as guiding principles for all team members, fostering a culture of respect, integrity, and continuous improvement. As a leader in the hospitality industry, TGI Fridays embraces innovation and encourages its teams to proactively seek... Show More
Job Requirements
- must be able to walk and stand during entire shift
- frequent bending and stooping required
- must be able to lift up to 30 lbs
- must be able to read and write English
- must be able to hear well amongst loud background noise
Job Qualifications
- 4-year college degree preferred
- minimum of 2 years of experience as a restaurant kitchen manager or assistant general manager with extensive knowledge of Fridays recipes, policies, standards, theories and successful results with past responsibilities
- possess business acumen and ability to manage profit and loss, budgets and financial projections and analysis
- must be capable of performing all functions and meeting all qualification standards for all hourly positions
- knowledge of point of sale system and the back office systems to fulfill management functions
Job Duties
- Manages all day-to-day restaurant operations with a focus on delivering a great guest experience
- directly supervise and support 3-6 managers and all FOH and BOH hourly team members
- manages all profit and loss centers
- aligns all behavior with the Credo and Values
- executes on all brand standards through managing and coaching team members and managers
- frequently interacts with guests to ensure they receive the Fridays service style experience
- follow up on any issues and complaints they may have to ensure guest satisfaction
- follows the Bubble Theory to proactively run a shift and anticipate guest needs
- follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
- identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality
- oversee implementation of local store marketing and national marketing promotions
- determines current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience
- identifies and develops high potential team members and managers to fill future openings
- provides ongoing and honest feedback, coaching and development to managers and team members
- evaluates performance fairly and frequently and holds managers and team members accountable to results
- creates a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met
- responds to guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied guests into return guests
- completes all financial and personnel payroll related administrative duties in and accurate and timely way, in accordance with company policies and procedures
- ensures all newly hired team members follow and complete their appropriate training plan, including required paper and electronic paperwork
- approves disciplinary actions pertaining to termination
- validates inventory per company standards
- ensure proper security procedures are in place to protect team members, guests and company assets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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