Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Staybridge Suites Chattanooga Downtown-Conv Center is a part of MCR, the third-largest hotel owner-operator in the United States. MCR has an extensive portfolio valued at $5.0 billion, encompassing 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. Established in 2006, MCR operates from multiple major offices including New York City, Dallas, Chicago, and Richmond, Virginia. With a team of more than 7,000 members nationwide, MCR manages properties under nine Marriott brands, eight Hilton brands, and numerous independent hotels. The company is recognized for innovation and excellence, being named one of Fast Company’s 10 Most Innovative Travel... Show More
Job Requirements
- Must be 18 years of age or older
- Bachelor's or Associate's degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
- Must have a valid Driver's License
- Must meet legal age to serve alcoholic beverages at select properties
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Ability to follow established guidelines and procedures
- Ability to work in high-pressure situations and maintain composure
- Effective listening and conflict resolution skills
- Proficient in Windows OS and company software
- Must pay attention to detail and meet deadlines
- Must demonstrate a positive can-do attitude
- Must be able to evaluate and select courses of action quickly and accurately
- Must have good communication skills
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations and maintain composure
- Effective listening, conflict resolution, and communication skills
- Ability to work with and understand financial information and basic arithmetic functions
- Attention to detail and ability to meet deadlines
- Proficiency in Windows operating systems, company-approved spreadsheets and word processing
- Ability to convey information and ideas clearly
- Leadership skills to ensure hospitality and friendly guest service
- Must meet legal age to serve alcoholic beverages at select properties
- Valid Driver's License is required
- Basic market knowledge
- Must be 18 years of age or older
- Bachelor's or Associate's degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for each role
- Answer incoming calls with friendly service using approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests by name and smile while cleaning
- Complete all operational checklists accurately and on time
- Prepare accurate and timely shift handover reports
- Wear a clean, approved uniform with nametag and maintain a positive demeanor
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by stretching beyond traditional roles
- Collaborate to create a welcoming environment and positive workplace
- Conduct daily walks including guest rooms and public areas to ensure service and cleanliness
- Verify adherence to cleanliness standards on room inspection checklist
- Onboard new team members according to checklist
- Complete all daily summary and night audit processes per policy
- Start and complete shift handover reports
- Upload daily reports to MCR report storage platform
- Oversee adherence to brand quality assurance and service standards
- Conduct self-audits and implement corrections from regional audits
- Enforce attire standards including uniforms and guest greeting
- Certify that fire and life safety inspections are current and deficiencies corrected
- Confirm completion and quality of preventative maintenance tasks
- Ensure team members adhere to work schedules and displace shifts as needed
- Foster a culture of learning and safety
- Train staff for required expertise
- Communicate career growth opportunities
- Provide daily constructive feedback
- Review previous day time clock punches per policy
- Process purchase orders and invoices accurately
- Maintain clean and organized inventory storage following the inventory program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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