Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $150,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Holiday pay
maternity leave
paternity leave
Casual Dress Environment
Tuition Reimbursement
Employee Discount Program
Leadership Mentoring Opportunities
Job Description
MTM is a reputable provider of transportation management services, specializing in coordinating and overseeing paratransit and non-emergency medical transportation solutions. The company is known for its commitment to delivering safe, effective, and customer-focused transit options for individuals who require specialized transportation, particularly those with healthcare or mobility challenges. MTM operates across various locations, offering comprehensive services that align with regulatory standards and contractual obligations, ensuring seamless operations and excellent client satisfaction.
The General Manager (Large Operations) position based in Springfield, MA, represents a key leadership role within MTM Transit. This position is pivotal to the successful management and o... Show More
The General Manager (Large Operations) position based in Springfield, MA, represents a key leadership role within MTM Transit. This position is pivotal to the successful management and o... Show More
Job Requirements
- High school diploma or G.E.D
- At least 7+ years of experience managing or providing key leadership support for a large sized, profitable paratransit operations team in a multimillion contract environment
- Experience managing a site of 100+ employees
- Prior contract and/or project management experience
- Experience monitoring the delivery of contractual services
- Must possess a valid current driver's license
Job Qualifications
- High school diploma or G.E.D
- At least 7+ years of experience managing or providing key leadership support for a large sized, profitable paratransit operations team in a multimillion contract environment
- Experience managing a site of 100+ employees
- Prior contract and/or project management experience
- Experience monitoring the delivery of contractual services
- Must possess a valid current driver's license
- Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
- Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
- Ability to acquire in-depth knowledge of computerized transit routing systems
- Data analysis skills
- Exceptional interpretation and problem solving skills
- Ability to schedule, organize and prioritize multiple tasks
- Understanding of budget and cost analysis
- Moderate to advanced computer skills
- Ability working with data reporting and analytics
- Knowledge of ADA, DOT, FTA regulations
- Ability to establish key processes and procedures
- Ability to maintain high level of confidentiality
Job Duties
- Contract oversight and facilitation of client needs with anticipation of growth
- Identify potential risk and develop resolution processes
- Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
- Development of or oversight of documentation or work plans as required or needed
- Employee training and development
- Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
- Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
- Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
- Act in a consultative manner, developing and presenting annual plan reviews
- Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
- Maintain a 'Safety First' attitude with client and personnel
- Good understanding or local climate needs and issues pertaining to the passenger transportation industry
- Thorough understanding of ridership policies to ensure smooth transportation services
- Capability of addressing any questions / concerns regarding site transit program
- Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
- Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
- Monitor performance of direct reports and provide coaching and guidance
- Oversight of Federally mandated Drug and Alcohol program
- Perform additional duties as assigned or required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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