Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
FSA and HSA with employer contribution
Commuter benefit Program
Retirement savings 401K with company match
Employee assistance program
Paid Time Off
Discount Program
Flexible work schedule
Career growth opportunities
Job Description
Potbelly Sandwich Shop is a fast-casual dining restaurant known across the United States for its welcoming environment and delicious handcrafted sandwiches. As a company, Potbelly prides itself on cultivating a culture of good vibes, teamwork, and community both for its customers and team members. Founded in 1977, Potbelly has grown to serve its signature toasted sandwiches in over 400 stores nationwide, emphasizing quality, customer satisfaction, and a fun atmosphere. Potbelly’s brand is synonymous with a friendly neighborhood sandwich shop where employees and customers feel like family. Potbelly is committed to diversity and inclusion, creating a respectful workplace where every individual’s... Show More
Job Requirements
- At least a high school diploma or equivalent
- Minimum 2 years previous management experience in restaurant or retail with P&L responsibility preferred
- Food safety certification or willingness to obtain within 30 days of employment (required for Illinois applicants)
- Ability to stand or walk for 8-9 hours as needed
- Ability to work a minimum of 45 hours per week
- Ability to lift up to 10 pounds frequently and 50 pounds occasionally
- Availability for open shifts including weekends and holidays
- Strong organizational skills and ability to multitask
- Ability to manage potential allergens including peanut products, egg, dairy, gluten, soy, seafood and shellfish
- Must meet and maintain all eligibility requirements to qualify for employment
- Friendly and customer service oriented
- Ability to handle high noise levels in store environment
Job Qualifications
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
- Strong written and verbal communication skills
- Ability to build and develop strong teams and handle conflict resolution
- Strong interviewing skills
- Ability to write effective schedules and maintain labor goals
- Microsoft Office skills
- Strong business acumen
- Ability to understand and interpret financial reports
- Food Safety Certification training and compliance
- Experience with customer service in fast-paced environments
Job Duties
- Train, coach, and develop all shop team members to realize their potential
- Assess staff abilities
- Create and implement effective development plans
- Interview, select and hire great people who represent Potbelly values
- Develop and maintain Good Vibes culture that fosters strong attraction and retention
- Effectively schedule Associates, Certified Trainers and Shift Leaders
- Update communication board with critical shop information
- Hold regular meetings with key shop staff
- Effectively delegate tasks to team and ensure a high standard of execution
- Ensure all security procedures are followed
- Ensure back-of-the-house procedural standards are met
- Count drawers and follow proper daily cash handling procedures
- Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
- Control cost of goods, variances and inventories within the shop
- Create a marketing plan
- Lead local shop marketing to increase sales
- Control assigned P&L line items
- Must spend 80-90% of time on the shop floor in the Front of the House
- Ability to maintain deadlines and prioritize while running an effective shift
- Comply with health and safety standards for food, cleanliness and safety
- Effectively handle customer complaints/issues
- Others duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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