Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,300.00 - $66,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
accident insurance
short term disability
long term disability
Paid Time Off
Paid holidays
Pet insurance
Gym membership discounts
401k plan with company match
Employee Discounts
Job Description
Shamin Hotels is a family-owned and operated hospitality company based in Central Virginia. Founded in 1978 by entrepreneurs P.C. Amin and B.N. Shah, Shamin Hotels started by purchasing a bankrupt hotel in Lumberton, North Carolina, and has grown into the largest hotel owner and operator in Virginia. With a portfolio of over 70 hotels spread across multiple states, Shamin Hotels is dedicated to providing exceptional accommodations and guest experiences while nurturing the careers of its employees. The company prides itself on a culture of excellence, teamwork, and personalized service, aiming to create memorable experiences for travelers and guests who stay... Show More
Job Requirements
- bachelor's degree in hospitality management hotel administration business administration or a related field
- extensive experience in hospitality industry with progressive responsibility
- previous hotel management experience in roles like assistant general manager director of operations or department head
- strong leadership and team management capabilities
- excellent communication and interpersonal skills
- proficiency with hotel management and revenue management software
- ability to analyze performance metrics and implement corrective actions
- strong financial acumen including budgeting forecasting and cost control
- commitment to delivering excellent guest service and resolving complaints
- knowledge of relevant laws regulations and industry standards
- problem-solving and decision-making skills
- flexibility and adaptability to a dynamic work environment
Job Qualifications
- bachelor's degree in hospitality management hotel administration business administration or a related field
- extensive experience in the hospitality industry with progressively increasing levels of responsibility
- previous experience in hotel management including roles such as assistant general manager director of operations or department head
- strong track record of leadership team management and achieving operational and financial goals
- excellent leadership and management skills with the ability to motivate and inspire a diverse team
- strong business acumen and financial management skills including budgeting forecasting and cost control
- exceptional communication and interpersonal skills with the ability to interact effectively with guests staff and stakeholders at all levels
- problem-solving and decision-making abilities with a focus on finding innovative solutions to complex challenges
- proficiency in hotel management software and technology systems including property management systems pms and revenue management systems
- attention to detail and a commitment to maintaining high standards of quality and service
- flexibility and adaptability to thrive in a fast-paced and dynamic environment
- strong customer service orientation and a passion for delivering exceptional guest experiences
- integrity professionalism and a commitment to upholding ethical standards
- resilience and the ability to remain calm and composed under pressure
- initiative and proactive approach to problem-solving and continuous improvement
- cultural sensitivity and awareness especially in diverse and international environments
- leadership by example with a positive attitude and a willingness to roll up sleeves and work alongside the team when needed
Job Duties
- provide strong leadership to the hotel staff including department heads to ensure alignment with the hotel’s goals and objectives
- supervise and manage all hotel personnel including hiring training scheduling evaluating and disciplining as necessary
- foster a positive work environment that encourages teamwork collaboration and high morale among staff members
- oversee day-to-day operations of the hotel including front desk housekeeping food and beverage maintenance and other departments
- develop and implement operational policies and procedures to ensure efficient and effective hotel management
- monitor and analyze hotel performance metrics such as occupancy rates revenue per available room and guest satisfaction scores and take corrective actions as needed
- ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel
- address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention
- implement strategies to enhance the overall guest experience and exceed guest expectations
- develop and manage the hotel’s annual budget including revenue forecasting expense management and profit optimization
- monitor financial performance against budget and implement cost-control measures as necessary
- identify opportunities for revenue growth and implement strategies to maximize profitability
- collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests increase occupancy and drive revenue
- maintain strong relationships with corporate clients travel agencies and other key stakeholders to drive business and promote the hotel’s brand
- ensure compliance with all applicable laws regulations and industry standards including health and safety regulations labor laws and licensing requirements
- conduct regular inspections and audits to maintain quality standards in all areas of the hotel including cleanliness safety and service quality
- represent the hotel in the local community and build positive relationships with local businesses government officials and community organizations
- participate in industry events conferences and trade shows to promote the hotel’s brand and network with potential partners and clients
- develop and execute long-term strategic plans for the hotel including expansion renovation and rebranding initiatives
- stay abreast of industry trends market conditions and competitive landscape to identify opportunities and challenges and adjust the hotel’s strategies accordingly
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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