Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $41.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a distinguished hotel development and management company known for its portfolio of upscale select service, extended stay, and lifestyle hotels located in key markets across the United States. The company prides itself on its strategic partnerships with some of the strongest hospitality brands in the industry, which has earned it multiple honors, including Developer of the Year awards from major brand partners. OTO Development’s commitment to operational excellence, outstanding guest service, community involvement, and successful sales, marketing, and revenue management sets it apart as a leader in the hospitality sector. With a focus on quality and growth,... Show More
Job Requirements
- Minimum of 5 years of progressive hotel management experience
- Previous hotel management experience with proven success in leadership of teams and guest service results
- Financial acumen required to work with and understand financial information and data
- Bachelor's degree or an extensive amount of relevant work experience
- Excellent communication skills in order to convey information and ideas clearly both oral and written
- Effective listening skills to understand issues and work toward problem resolution
- Prior leadership over direct sales efforts producing at least 50% market mix of total revenues
- Valid driver's license from the appropriate state
- Exceptional time management and multitasking skills
- Customer focus and consistently strive to deliver optimal employee and customer satisfaction
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods
- Willingness to travel occasionally
Job Qualifications
- Minimum of 5 years of progressive hotel management experience
- Proven success in leadership of teams and guest service results
- Financial acumen required to work with and understand financial information and data
- Bachelor's degree or an extensive amount of relevant work experience
- Excellent communication skills including oral and written
- Effective listening skills to understand issues and work toward problem resolution
- Prior leadership over direct sales efforts producing at least 50% market mix of total revenues
- Valid driver's license from the appropriate state
- Exceptional time management and multitasking skills
- Customer focus with consistent delivery of optimal employee and customer satisfaction
Job Duties
- Lead the property in the generation of revenue through sales and marketing efforts
- Maintain strong knowledge of and relationships in the local market
- Manage relationships with hotel vendors and negotiate service agreements as appropriate
- Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develop strategies to improve performance
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses striving to accomplish financial goals with superior guest and team member satisfaction
- Manage costs including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
- Ensure service, technical skills, and other training occurs throughout the property
- Establish and maintain open, collaborative relationships with direct reports and entire team
- Establish a presence with team members on property and actively solicit team member feedback utilizing an open door policy
- Hire team members who demonstrate strong functional expertise, creativity, and leadership
- Observe service behaviors of team members and provide feedback to individuals and/or supervisors
- Review comment cards, guest survey results, and other data to identify areas of improvement with team members
- Analyze service issues and identify trends while facilitating the development of creative solutions
- Interface with customers regularly to obtain feedback on quality of product, service levels, and overall satisfaction
- Ensure that building is well maintained and operational areas meet or exceed guest expectations
- Ensure policies are administered fairly and consistently and evaluate and recognize team member performance
- Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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