Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,200.00 - $85,800.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Free Chuze membership
One free membership for a friend or family member
Free iChuze membership
Professional training and growth opportunities
Discount on retail purchases, vendor products, and smoothies
Personal device stipend
team building events
Annual holiday parties
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
Paid vacation
Paid sick time
Paid holidays
401k
Job Description
Chuze Fitness is a leading fitness center known for its unique approach to reinventing the fitness industry through a strong emphasis on hospitality, community, and compassion. The company prioritizes people above all else, creating a vibrant and inclusive work environment where team members can authentically express themselves and contribute to a culture of kindness and respect. Chuze Fitness actively seeks diverse individuals from all backgrounds who demonstrate kindness, sociability, and a strong work ethic. The focus on building a supportive and welcoming atmosphere extends to the members they serve, fostering an environment where fitness and well-being go hand-in-hand with community... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of customer service experience
- 3 to 5 years of management experience or similar industry background
- Strong leadership and communication skills
- Ability to work flexible schedules including weekends and varied shifts
- Effective problem-solving and critical thinking skills
- Ability to multitask and prioritize tasks efficiently
- Capacity to lead and motivate a team
- Ability to remain calm and positive under pressure
- Must be able to read, write, and speak clearly in English
- Physical ability to perform tasks such as walking, climbing stairs, standing for long periods, bending, kneeling, repetitive arm movements, and lifting at least 50 lbs
- Completion of background checks where applicable
Job Qualifications
- Effective problem-solving and critical thinking skills with strong attention to detail
- High school graduate or equivalent
- Teamwork-based mentality with the capacity to deliver and receive feedback
- Organized and accountable with the capacity to set and reach goals
- Capacity to multi-task and handle shifting priorities with attention to detail
- Ability to provide a positive attitude and calm under pressure
- Ability to lead, motivate, and recruit a team with strong interpersonal and communication skills
- Ability to work varied hours, weekends, and opening/closing shifts as needed
- 3 years customer service experience
- 3 - 5 years management experience or equivalent industry work
- Bilingual in Spanish
- Sports or fitness background
- Bachelor’s degree or currently continuing education
Job Duties
- Lead and train a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
- Work alongside your team and complete the full scope of duties expected of the operations staff
- Recruit and onboard new talent by conducting phone screens and in-person interviews
- Oversee all functions of the club, including front desk operations, Kids Club, and Smoothie Bar, if applicable
- Work in close collaboration with the District Leadership Team in all aspects of club operations
- Regularly manage member concerns and guide the team in difficult situations by determining the proper course of action and implementing improvement initiatives
- Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
- Act as an extension of the Human Resources department
- Meet club metrics for operational excellence such as labor management, minimizing turnover, enhancing sales, facilities management, and quality assurance
- Develop all direct reports through one-on-one conversations, conducting performance reviews, and coaching documentation, including and up to termination
- Oversee timely completion of inventory orders and securing accurate inventory counts
- Promptly address and resolve emergent issues, ensuring continuous club operations and minimizing any disruptions to the business’s success
- Complete administrative tasks such as reporting, email management, and effective scheduling
- Prepare and facilitate monthly team meetings in collaboration with club department leaders and assistant manager(s)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter