Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,600.00 - $72,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
This job opening is for a General Manager at a bustling full-service restaurant known for delivering exceptional dining experiences and a vibrant culture focused on quality, service, and team development. Our restaurant prides itself on creating an inviting atmosphere for both guests and staff, emphasizing not only high food standards but also operational excellence and leadership within the hospitality industry. Employing a full-time position, the General Manager will assume comprehensive responsibility for every aspect of the restaurant's operations, including sales, cost management, team member satisfaction, guest service, food quality, and cleanliness to ensure that the business runs smoothly and profitably.Show More
Job Requirements
- Team player with a sense of humor
- High school diploma or equivalent
- Good math and communication skills
- Minimum 3 years' experience as salaried manager in full service or fast casual restaurant
- Demonstrated leadership skills including coaching, directing and motivating a team
- Exposure to profit and loss and sales building is highly desirable
- Must be able to lift 30 lbs frequently and up to 80 lbs occasionally
- Responsible for utilizing office/restaurant equipment
- Position requires standing, bending and walking the entire workday
- Must work under high physical, mental and emotional stress including fast-paced decision-making
Job Qualifications
- High school diploma or equivalent
- Minimum 3 years' experience as salaried manager in full service or fast casual restaurant
- Demonstrated leadership skills including coaching and motivating a team
- Good math and communication skills
- Exposure to profit and loss (P&L) and sales building
- Knowledge of job
- Initiative
- Adaptability and flexibility
- Organization and planning
- Analytical ability
- Intermediate PC skills including Microsoft Office Suite, PowerPoint, Excel, Word and Outlook
- Communication skills
- Development of team members
- Leadership abilities
Job Duties
- Work with head trainer to ensure training materials are effectively used in team member training
- Uphold GM training promises
- Coach, train and develop restaurant team members in their roles
- Provide tools, education and experience for job performance standards
- Ensure all new team members attend orientation and set up certified trainers
- Follow up with team members and trainers
- Conduct performance-oriented training and maintain training records
- Support manager-in-training program
- Analyze own strengths and weaknesses
- Develop self-improvement objectives and implementation plan
- Support leadership development in restaurant operations
- Deliver restaurant profitability within cost of goods and labor guidelines
- Meet cost goals for food
- Meet labor goals and complete daily work with no overtime
- Hold kitchen manager accountable for product and labor goals
- Prepare financial information accurately and timely
- Check invoices for accuracy
- Enhance sales with menu and special items providing good price and value
- Conduct weekly inventories and create action plans
- Lead budget, projection, goals and business plan development
- Balance daily safe and maintain POS control
- Conduct audits ensuring asset accountability
- Make bank deposits accurately and timely
- Practice sound security measures
- Support leadership in financial management
- Follow administrative procedures and maintain accurate records
- Recruit and hire team members and make final hiring decisions
- Maintain personnel files and complete performance reviews
- Complete new hire forms
- Perform opening and closing administrative procedures
- Report gross overs/shorts immediately
- Complete payroll forms and check records
- Develop schedules matching sales forecasts and budgets
- Document disciplinary actions
- Complete leadership and team member schedule reviews
- Promote company culture and stay informed on marketing and competitive issues
- Learn new techniques and tasks
- Build support for company initiatives
- Follow directions on projects
- Maintain positive attitude
- Act as role model for team members
- Participate and support marketing programs
- Communicate company expectations
- Post important information for leadership and team
- Create sales-building plans
- Set leadership example through conduct, appearance and energy
- Ensure food preparation meets standards
- Follow food safety procedures
- Ensure proper staffing
- Provide leadership and exceed guest expectations
- Maintain product inventory
- Complete prevention maintenance and cleaning
- Perform related duties as required
- Provide warm hospitality with eye contact
- Interact effectively with guests
- Conduct table visits achieving 100%
- Use guest right of way
- Handle guest complaints calmly and with good judgment
- Prioritize guest satisfaction
- Monitor guest feedback
- Coach team members on guest service
- Ensure sufficient staffing for guest needs
- Motivate team members
- Develop teamwork and maintain open-door policy
- Respond timely to team needs
- Praise and coach team members
- Establish fairness and respect
- Model personal excellence and consistency
- Identify and solve problems
- Maintain consistent performance standards
- Delegate and assign work effectively
- Conduct weekly leadership meetings and coaching
- Communicate effectively with team and guests
- Conduct walkthroughs and review shopper scores
- Show initiative and urgency
- Perform multiple tasks efficiently
- Meet commitments timely
- Remain composed during unexpected events
- Demonstrate consistency
- Arrive on time and prepare next shift
- Maintain personal development plan
- Conduct weekly leadership one-on-ones
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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