Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Paid Time Off
401k Match
Employee assistance program
competitive bonus
Inexpensive healthcare insurance
career advancement
Job Description
Heartland Restaurant Group (HRG) is a prominent franchisee of Dunkin', recognized as one of the largest and fastest-growing restaurant groups in the region. Established for over 17 years, HRG has successfully brought the resurgence of Dunkin' to Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern West Virginia. With a robust team of over 1900 employees across 79 locations, HRG is continually expanding its presence and impact in the quick-service restaurant (QSR) industry. The company prides itself on a culture that is fun, flexible, and fulfilling, with a strong emphasis on putting employees first. This employee-centric approach has earned HRG recognition as... Show More
Job Requirements
- 2+ years of General Manager experience in retail, restaurant, or hospitality
- Valid driver's license and reliable transportation
- Proficient in basic computer, math, and financial management
- Fluent in spoken and written English
- Open availability 7 days a week
- Minimum of 50 hours work per week
- Willingness to be on-call 24/7 except during approved paid time off
Job Qualifications
- Minimum 2 years of General Manager experience in retail, restaurant, or hospitality
- Strong analytical and business acumen
- Team-oriented mindset in a fast-paced environment
- Punctual, honest, and positive attitude
- Adaptable with a willingness to learn and embrace change
- Ability to train, develop, and provide constructive feedback
- Guest-focused with strong problem-solving and conflict management skills
- Effective time management and motivational leadership
- College degree preferred
- Proficient in basic computer, math, and financial management
- Fluent in spoken and written English
Job Duties
- Oversee daily restaurant operations including opening and closing procedures, cash management, inventory control, and adherence to brand standards
- Ensure outstanding customer service by fostering a welcoming, guest-focused environment
- Lead by example with professionalism, a strong work ethic, and commitment to company values
- Recruit, hire, train, and supervise team members including Shift Leaders, Supervisors, and Crew Members
- Cultivate a positive work environment through teamwork, coaching, constructive feedback, and conflict resolution
- Implement training programs to elevate team performance and development
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation protocols
- Review guest feedback and implement action plans to improve satisfaction and service quality
- Develop and execute operational strategies to boost efficiency, reduce waste, and enhance productivity
- Monitor and manage food and labor costs, inventory levels, and minimize waste to maximize profitability
- Engage with the local community to build relationships and explore partnership opportunities
- Stay current on industry trends, competitor activities, and customer preferences to identify growth opportunities
- Communicate restaurant priorities, goals, and performance metrics effectively to the team
- Lead new product rollouts including staff training, marketing initiatives, and product sampling
- Complete DCP and vendor orders to ensure proper stock levels
- Ensure budgetary goals are met and financial targets are achieved
- Collaborate with Dunkin' and Inspire Brands Field Operations teams as needed
- Perform all duties of restaurant team members when necessary
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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