Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,100.00 - $71,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee assistance program
Professional development opportunities
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company, managing an extensive portfolio that includes more than $15 billion in assets and over 400 hotels. Serving locations across North America, Europe, the Caribbean, and Latin America, Highgate Hotels has built a reputation over 30 years as an innovative leader within the hospitality industry. The company's forward-thinking approach spans all phases of the property lifecycle, from initial planning and development through to recapitalization or disposition. Highgate continually excels in developing a diverse mix of bespoke lifestyle brands, legacy brands, and independent hotels and resorts that incorporate modern programming... Show More
Job Requirements
- High school diploma or equivalent
- Progressive hotel management experience
- Strong leadership and organizational skills
- Effective communication abilities
- Ability to manage multiple tasks and deadlines
- Commitment to guest service excellence
- Availability to work varied schedules including weekends and holidays
- Good physical condition to perform light work up to 20 pounds occasionally
- Maintain professional appearance and conduct
- Compliance with all company policies and procedures
- Ability to maintain confidentiality
- Problem-solving aptitude
- Regular attendance and punctuality
- Ability to work collaboratively with diverse teams
- Must complete corporate training requirements
- Ability to perform duties as assigned by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years of related experience or a 2-year college degree and 5 to 6 years of related experience
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand, and clarify concerns from employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as per standards
- Maintain high personal appearance and grooming standards including wearing nametags
- Comply with hotel standards and safety regulations
- Effective problem-handling skills
- Ability to understand and evaluate complex information to meet objectives
- Ability to maintain confidentiality
Job Duties
- Tour the operating departments daily and make adjustments via department heads
- Conduct weekly staff meetings including training sessions and reviews of sales and operations efforts
- Meet all financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers through competency and corporate training programs
- Coordinate with Director of Sales on daily HHBR meetings focusing on prospecting and account calls
- Engage in hotel sales by calling on top accounts and hosting clients
- Participate in scheduled M.O.D. coverage
- Monitor and develop management trainees
- Adhere to and train staff on hotel policies and compliance
- Assist in the hotel budget process
- Ensure service standards training and compliance
- Foster a positive team-oriented guest-focused environment
- Conduct regular room inspections with housekeeping and maintenance
- Oversee invoice processing with A/P procedures
- Submit required financial information to corporate monthly
- Maintain cleanliness and preventive maintenance
- Ensure employees provide attentive, friendly, courteous service
- Forecast and analyze monthly financial positions
- Conduct management interviews and hiring
- Perform performance appraisals and ensure compliance
- Motivate, coach, and discipline management staff
- Perform duties assigned by Vice President or Regional Director
- Ensure fair treatment of employees
- Meet clients and assist in sales efforts
- Engage with guests in public areas during busy times
- Manage hotel safe procedures and audits
- Conduct monthly credit meetings and enforce credit policies
- Complete corporate training modules and certifications
- Ensure scheduled meetings occur on site
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: