Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $185,000.00 - $225,000.00
Work Schedule
Flexible
Benefits
competitive salary
Career development opportunities
Global employee discounts
supportive work environment
Health Insurance
Paid Time Off
employee recognition programs
Job Description
Mama Shelter is an innovative and dynamic hotel brand making its debut in Downtown Los Angeles. This vibrant hotel boasts over 140 eclectic rooms and suites, complemented by multiple distinctive restaurants, including a captivating rooftop bar. Located in the heart of the Fashion District, Mama Shelter Downtown LA offers guests exceptional access to some of the city's most energetic neighborhoods and cultural hotspots. Founded in 2008 by Serge Trigano and his sons Jeremé and Benjamin, co-founders of Club Med, Mama Shelter is much more than a hotel; it is a creator of living spaces and experiences that resonate with freedom,... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years of experience in hotel management or a similar leadership role
- Proven experience in financial management including budget preparation and forecasting
- Strong communication and interpersonal skills
- Ability to lead and inspire a large team
- Demonstrated experience in customer service excellence
- Knowledge of health and safety standards in hospitality
- Proficiency in using hotel management software and Microsoft Office suite
Job Qualifications
- Ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow
- Experience managing a team of at least 100 people
- Experience leading successful openings or transitions with lifestyle properties where the experience is branded from beginning to end
- Combine analytical and methodical thinking with high attention to detail and a solution-focused approach
- Ability to identify talents and develop them
- Flexibility in schedule with working hours determined according to business needs
- Desire to be actively involved with the team rather than isolated at a desk
- Business development experience and strong managerial skills
- Strong team leadership skills able to inspire and get the best from others
- Comfortable in the spotlight while remaining humble and kind
- Comfortable managing both strategic and detailed day-to-day activities
- Highly responsible, reliable, and ethical with a reputation for honesty and integrity
Job Duties
- Fully own the commercials of your property and overall performance, from P&L, through to budgets, through to planning and forecasting
- Play a key role in hiring decisions for the property
- find and keep the best talent
- Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Execute the highest of Brand standards, financial performance, and quality of service
- Provide hands-on leadership and support to your Heads of Departments in the day-to-day People management of each team
- Oversee all hotel operations
- Oversee all quality evaluation processes and strive to improve all qualitative metrics
- Be ultimately accountable for delivering projects in your property
- Serve as the hub for communications with guests, team, ownership, brand representatives and key vendors
- Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn
- Be a part of the evolution of Ennismore as it expands further in the US and Americas region
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: