Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,100.00 - $67,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Staybridge Suites Chattanooga DWTN-Conv Ctnr is a hospitality establishment that is part of the MCR brand portfolio, dedicated to providing exceptional lodging experiences in downtown Chattanooga. This extended-stay hotel offers a welcoming and comfortable environment designed to meet the needs of travelers seeking both short-term and longer-term accommodations. Known for its commitment to cleanliness, friendly service, and quality, Staybridge Suites exemplifies MCR's standards of operational excellence and guest satisfaction. The hotel features well-appointed guest rooms, modern amenities, and a variety of event spaces often utilized for business and social gatherings. The team at Staybridge Suites Chattanooga strives to create a... Show More
Job Requirements
- Must have a positive can-do attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Must lead team members to always provide friendly service with a smile to guests
- Must meet the legal age to serve alcoholic beverages (at select properties)
- Must have a valid Driver's License
- Must have basic market knowledge
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Bachelor's or Associate's degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Skill to evaluate and choose among alternative actions quickly and accurately
- Ability to work well under stressful, high-pressure situations maintaining composure
- Effective listening and conflict resolution skills with coworkers and guests
- Ability to comprehend and work with financial data and perform basic arithmetic
- Detail oriented and able to meet deadlines consistently
- Proficiency with Windows OS, approved spreadsheets, and word processing software
- Strong communication skills to convey information clearly
- Experience leading teams to provide friendly guest service with a smile
- Must meet legal age requirements for serving alcohol where applicable
- Valid Driver's License required
- Basic knowledge of the local market
- Must be 18 years or older
- Bachelor's or Associate's degree preferred
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Maintain and improve guest satisfaction scores as a collaborative effort with team members
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of the hotel's features and amenities
- Support and demonstrate awareness of all hotel events and groups
- Use and understand relevant technology and phone etiquette
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public areas as needed
- Greet guests warmly even while performing cleaning duties
- Complete operational checklists accurately and on time each shift
- Prepare accurate and timely shift handover reports
- Ensure all team members wear clean, approved uniforms and maintain a professional appearance
- Communicate clearly, honestly, and professionally with all team members
- Exhibit a can-do attitude and willingness to extend beyond traditional roles
- Foster teamwork and collaboration to create a positive workplace
- Conduct daily inspections of guest rooms, public spaces, and mechanical equipment
- Onboard and train new team members according to established checklists
- Complete daily summary and night audit processes per policy
- Oversee and sign off on daily reports and ensure timely submission
- Enforce brand standards and conduct self-audits for quality assurance
- Ensure all team members adhere to appearance standards
- Certify that fire and life safety inspections are current and corrected
- Confirm completion of preventative maintenance and quality control
- Manage adherence to team work schedules and shift changes
- Promote a culture of continuous learning, coaching, and development
- Review and manage employee time clock records in compliance with policy
- Process purchase orders and invoices through approved systems
- Monitor and maintain inventory storage cleanliness and accuracy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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