Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Wellness credit
Adoption assistance
Bonus based on performance
Employee Discounts
Flexible Schedule
free uniforms
Health Insurance
Paid Time Off
Parental leave
Training & development
Company parties
competitive salary
Job Description
The KidStrong General Manager role at KidStrong Grandville is a dynamic leadership position that blends operational management, community building, coaching, and sales responsibilities. Reporting directly to the owner, the General Manager serves as a pivotal figure in creating a positive and motivating environment where coaches, children, and families engage and grow together. The role involves managing center operations with a keen focus on key performance indicators and financial health, maintaining strong relationships with families, and ensuring the center adheres to brand and operational standards. The General Manager schedules staff, oversees maintenance, promotes and manages events to boost profitability, and addresses... Show More
Job Requirements
- High school diploma or equivalent
- Previous management experience
- CPR certification
- Ability to work in a physically intensive environment
- Availability to work 4 weekday and 1 weekend shifts
- Completion of Coach and General Manager Certifications including training at KidStrong HQ
- Ability to travel to Frisco, TX for training
- Experience working with children aged 15 months to 11 years
- Familiarity with CRM and scheduling software
- Strong communication skills
- Ability to work both remotely during presale and on-site after center opening
- Commitment to embody KidStrong core values
- Background check clearance
- Physical ability to lift up to 25 pounds repeatedly
- Willingness to conduct outreach and community events.
Job Qualifications
- An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old
- Achieve Coach Certification through the HQ Training and Certification team
- Complete training through LearnUpon as required by HQ
- Comfortable speaking to parents/guardians about various topics
- Previous experience as a pediatric OT/PT is a plus but not required
- Previous experience in management is required
- Practical work experience with Google and Microsoft platforms
- Experience with systems such as ZenPlanner, LearnUpon, CareerPlug, Gusto HR, and FranConnect preferred but not required
- Intermediate knowledge of physiology, exercise techniques, and body mechanics
- CPR certified
- Strong communication and interpersonal skills
- Demonstrated leadership and mentoring capabilities
- Ability to manage multiple tasks and time efficiently
- Growth mindset and coachable attitude
- Adaptability and willingness to embrace change.
Job Duties
- Understand the center's key KPIs and financials to make informed and responsible business decisions
- Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service
- Oversee center-level initiatives such as center maintenance, training, and brand consistency
- Manage daily, weekly, and monthly cleaning and maintenance of the center, delegating tasks as needed
- Handle center-level employee issues and maintain proper documentation
- Schedule and communicate coach shifts using scheduling and communication platforms
- Promote and sell KidStrong events like camps and parties to maximize profitability
- Conduct call drives to new and existing leads using the Center's CRM
- Delegate sales responsibilities such as call drives, trial conversions, and event bookings to staff
- Finalize sales and bookings from online self-sign-up flow
- Attend local events to increase brand awareness and drive leads and memberships
- Foster a coaching culture by mentoring staff
- Assess and document coach performance based on KidStrong Coach DNA profile
- Recruit, screen, interview, onboard, train, and evaluate coaching candidates
- Ensure compliance with all required paperwork and company policies
- Lead coaching candidates through training and evaluations
- Support ongoing professional development of staff via LearnUpon
- Conduct regular staff meetings focused on development, productivity, programming, and products
- Communicate professionally with co-workers via Slack and email, including periodic message checks
- Coach students using a curriculum focused on brain, physical, and character development
- Create positive interactions with students and families before, during, and after class
- Use the KS Coaches App to track attendance and awards
- Handle a physically intensive coaching environment
- Lead monthly staff meetings emphasizing culture, development, product, and performance
- Participate in weekly leadership meetings
- Coordinate and attend local outreach events, pop-ups, and brand activations during presale
- Actively reach out to leads and prospects via multiple communication channels
- Manage lead flow and follow-up within CRM during presale
- Represent the KidStrong brand with enthusiasm and professionalism during presale.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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