Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
Performance bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
private wellness coaching
Employee assistance program
Tuition Reimbursement
Referral Bonus Program
Team member discount on merchandise and flight packages
free flight time for team members and family
Ongoing training and development program
Job Description
iFLY is a pioneering global company dedicated to delivering the dream of flight to everyone. With nearly 100 vertical wind tunnels spread across 19 countries through both corporate and franchise operations, iFLY stands as an innovative leader in the indoor skydiving industry. Committed to providing an exhilarating and safe flying experience, iFLY continuously pushes the boundaries of entertainment and adventure, making it accessible to a diverse audience worldwide. The company fosters a dynamic environment that supports professional growth, promotes safety, and emphasizes exceptional customer service.
The General Manager role at iFLY offers a unique opportunity to lead and shape th... Show More
The General Manager role at iFLY offers a unique opportunity to lead and shape th... Show More
Job Requirements
- 3-5 years of proven success in General Manager role in a customer facing industry with direct P&L ownership
- proven ability to drive profitability while maintaining safety standards, customer, and team member experiences
- proficiency in monitoring various business metrics and developing plans to address any gaps
- experience with developing and executing local marketing strategies to drive growth
- proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team
- strong strategic thinking and decision-making abilities in partnership with senior company leadership
- demonstrated success in addressing complex customer issues, considering the impact on customers, employees, and financial outcomes
- effective critical thinking skills to address issues promptly and effectively
- experience in talent acquisition, team development and training with proficiency in conducting performance-driven meetings and managing employee recognition and accountability programs
- competence in delegating tasks and defining roles with a focus on efficient execution, clarity, and accountability
- a strong commitment to safety and a proven history of enforcing safety standards
- bachelor’s degree from an accredited university
Job Qualifications
- Bachelor’s degree from an accredited university
- 3-5 years of leadership experience in a customer facing industry
- direct profit and loss (P&L) management experience
- strong communication and interpersonal skills
- demonstrated ability to lead diverse teams
- strategic marketing and business development expertise
- proficiency in financial analysis and budget management
- proven track record in safety management and compliance
- experience in developing and implementing training programs
- ability to foster a collaborative and inclusive work environment
- capability to manage multiple priorities and adapt to evolving business needs
Job Duties
- Act with an owner/operator mindset, actively finding ways to grow the business and your team
- develop and maintain strategic partnerships with local and national businesses, schools, community organizations, chamber of commerce chapters to drive brand awareness and customer acquisition
- design and implement social media and B2B marketing strategies to amplify the iFLY brand
- grow group events, STEM programs, experience flyer camps, memberships, and other specialty areas of the business
- engage in, model, and train your team on selling and guest service skills focused on delivering an unparalleled customer experience and repeat business
- analyze financial results to maximize profitability by monitoring key performance indicators and P&L statements
- define, implement and support continuous improvement processes to enhance operational efficiency
- lead and manage the leadership team’s daily operations of the tunnel
- inspire each team member to develop and grow to their full potential
- collaborate with the Operations Manager, Lead Instructor and Regional Director to meet/exceed safety audits, EBITDA budget, NPS, turnover, instructor productivity and customer referrals
- recruit, hire, train, develop and performance manage team members
- uphold and enforce all safety guidelines and standards ensuring a secure environment for both employees and customers
- perform regular safety audits and inspections to proactively identify and mitigate potential hazards
- ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures
- respond swiftly and thoroughly to any safety concerns or incidents, maintaining the highest standards of safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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