Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $140,000.00 - $160,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, with a significant presence in the hospitality industry. Founded in 2006, the company operates out of offices located in major cities including New York City, Dallas, Chicago, and Richmond, Virginia. MCR boasts a substantial portfolio valued at $5.0 billion, encompassing 148 premium-branded hotels featuring over 22,000 guestrooms across 37 states and 106 cities. Employing over 7,000 team members nationwide, MCR manages a diverse range of properties under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels. The company has earned multiple prestigious awards for its innovation and excellence,... Show More
Job Requirements
- Must be 18 years of age or older
- previous supervisory experience preferred
- bachelor’s or associate’s degree preferred
- ability to work varied schedule including evenings, nights, weekends, and holidays
- valid driver’s license
- proficient in Microsoft Windows and company software
- capable of handling stressful, high-pressure situations
- must be attentive to detail
- strong communication and conflict resolution skills
- must follow instructions and established procedures
- ability to evaluate and select among alternative actions
- legal age to serve alcoholic beverages at select properties
- must be willing to travel as needed
- ability to stand for long periods
- must be able to lift up to 25 pounds
- must be able to read and write English proficiently
- must have basic financial understanding
Job Qualifications
- Positive can-do attitude
- ability to follow established guidelines and procedures
- strong evaluation and decision-making skills
- ability to work well under pressure
- effective listening and conflict resolution skills
- financial aptitude including basic arithmetic
- attention to detail and ability to meet deadlines
- proficiency in Windows OS and company-approved software
- excellent communication skills
- hospitality and guest service leadership
- legal age to serve alcoholic beverages where applicable
- valid driver's license
- basic market knowledge
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- preferred bachelor's or associate's degree
- preferred supervisory experience in hospitality or related industries
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use the guests' names whenever possible to ensure they feel welcomed
- contribute to guest satisfaction scores by working collaboratively with the team
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support and be aware of all hotel events and groups
- demonstrate understanding of relevant technology and answer incoming calls with approved phone etiquette
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests courteously while performing cleaning duties
- complete all operational checklists with 100 percent accuracy every shift
- prepare accurate and timely shift handover reports
- wear a clean, approved uniform with a nametag and present a professional, friendly demeanor
- communicate clearly, honestly, and professionally with all team members
- demonstrate a can-do attitude by going beyond traditional roles to meet business needs
- collaborate effectively to create a welcoming guest environment and positive workplace
- conduct daily supervision including hotel walk-throughs of guest rooms and public areas
- onboard new team members following the onboarding checklist
- complete daily summary and night audit processes according to policy
- prepare and upload required daily reports
- oversee compliance with brand standards and quality assurance expectations
- enforce adherence to uniform policies and guest greeting standards
- certify that fire and life safety inspections are current and corrective actions are taken
- confirm completion and quality of preventative maintenance tasks
- ensure team members adhere to established work schedules and manage shift allocations
- foster a culture of learning, safety, and accountability
- provide training and coaching to staff to maintain required expertise
- communicate career growth opportunities
- review team member time clock punches daily
- manage purchase orders and invoice processing following company procedures
- maintain inventory and storage areas according to MCR standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: