Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $28.00
Work Schedule
Standard Hours
Benefits
bonus eligible
Overtime available
401k Match
health benefits
HSA
Vision
Dental
Life insurance
vacation
Sick Time
Employee Discount Program
EAP
Job Description
LUV Car Wash is a rapidly expanding car wash company that began operations in September 2021. Since its inception, the company has experienced remarkable growth, expanding to over 81 locations spread across six states, including California, Nevada, Florida, Georgia, Pennsylvania, and New Jersey. This dynamic growth trajectory reflects LUV Car Wash's commitment to delivering superior car wash services and establishing itself as a premier name in the automotive care industry. With a strong emphasis on customer satisfaction, innovative service offerings, and operational excellence, LUV Car Wash has positioned itself as a leader in this competitive sector.
The company foste... Show More
The company foste... Show More
Job Requirements
- HS Diploma or equivalent preferred
- Bachelor's Degree in business management, hospitality or related field a plus
- minimum of three (3) years management experience required
- management in restaurants or hospitality is highly preferred
- experience in car wash or automotive industry a plus
- excellent verbal and written communication skills
- strong organizational skills and ability to prioritize
Job Qualifications
- HS Diploma or equivalent preferred
- Bachelor's Degree in business management, hospitality or related field a plus
- minimum of three (3) years management experience required
- management in restaurants or hospitality is highly preferred
- experience in car wash or automotive industry a plus
- excellent verbal and written communication skills
- strong organizational skills and ability to prioritize
Job Duties
- Recruit, train, coach and develop all teammates
- create a culture of accountability within your site for LUV's operational procedures
- ensure compliance with LUV onboarding, orientation and training processes for all new teammates
- provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates
- partner with HR on disciplinary issues including investigations and terminations
- partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts
- partner with District Manager on budget planning and forecasting
- manage incoming inquiries in a timely, pleasant manner
- review Paylocity reporting and approve payroll information for all employees on time
- submit commissions on time through proper avenues
- complete all necessary checklists to standard and by associated deadlines
- ensure teammates are always using prescribed sales scripts and guide-on procedures
- ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations
- create genuine connections with customers and foster relationships through superior customer service to build membership sales
- create weekly schedule and manage site labor to LUV Car Wash standards
- walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service
- converse with customers regularly to ensure customer satisfaction
- handle all customer issues/complaints
- work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer retention
- partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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