Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, managing a diverse portfolio of premium-branded hotels. Founded in 2006, MCR has grown into a prominent hospitality company with offices located in New York City, Dallas, Chicago, and Richmond, Virginia. The company boasts a $5.0 billion portfolio comprising 148 hotels and over 22,000 guestrooms spread across 37 states and 106 cities. MCR operates hotels under nine Marriott brands, eight Hilton brands, and numerous unflagged independent hotels. Known for its innovation and excellence, MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has earned prestigious... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a positive can-do attitude
- Must be able to follow established guidelines and procedures
- Must possess strong decision-making abilities
- Must perform well under pressure and maintain composure
- Must have effective listening and conflict resolution skills
- Must be proficient with Windows operating systems and company-approved software
- Must have clear and effective communication skills
- Must hold a valid driver’s license
- Must be willing to work varied schedules including evenings, nights, weekends and holidays
- Preferred education is a Bachelor’s or Associate’s degree
- Previous supervisory experience is preferred
- Experience in hospitality or related service industries is preferred
Job Qualifications
- Can-do attitude
- Ability to follow guidelines and procedures
- Strong evaluation and decision-making skills
- Ability to work well under pressure
- Effective listening and conflict resolution skills
- Financial literacy including understanding of basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows OS and company-approved software
- Clear communication skills
- Leadership in hospitality and guest service
- Legal age to serve alcoholic beverages (at select properties)
- Valid driver's license
- Basic market knowledge
- Minimum age of 18 years
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Bachelor's or Associate's degree preferred
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant or service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work with team members to achieve great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of the hotel’s facilities and amenities
- Support all events and groups at the hotel
- Use relevant technology proficiently in the role
- Answer incoming calls with friendly service using approved greetings
- Maintain sparkling clean workspaces in all areas
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete all operational checklists accurately and on time every shift
- Ensure shift handover reports are accurate and timely
- Wear a clean and approved uniform with name tag, maintaining grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by stretching beyond traditional roles
- Collaborate to create a welcoming environment for guests and a positive workplace
- Conduct daily walks inspecting guest rooms and public spaces for cleanliness and service
- Onboard new team members following established checklists
- Complete daily summary and night audit processes
- Start and complete shift handover reports and upload daily reports
- Oversee compliance with brand quality assurance standards including self-audits
- Enforce uniform and guest greeting standards
- Certify all fire and life safety inspections are current and deficiencies corrected
- Confirm preventative maintenance tasks are performed and checked
- Manage adherence to team members’ work schedules and displace shifts as needed
- Build a culture of learning and safety
- Provide training to ensure staff expertise
- Communicate growth opportunities and career paths
- Provide daily feedback with positivity
- Review previous day time clock punches
- Ensure purchase orders and invoices are processed correctly
- Keep approved storage areas clean and follow inventory programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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