Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Individual retirement account
Commuter Benefits
Paid vacation
Paid sick leave
Job Description
Original X Productions (OGX) is a leading entertainment company specializing in creating and operating immersive, location-based experiences globally. As a pioneer in the themed entertainment industry, OGX offers guests unparalleled opportunities to step into the worlds of some of the most beloved franchises such as The FRIENDS Experience, Harry Potter: Magic at Play, and Hershey Super Sweet Adventure. Known for their commitment to guest experience, innovation, and operational excellence, OGX blends storytelling with cutting-edge technology to deliver attractions that captivate and delight visitors of all ages. OGX fosters a vibrant work culture that emphasizes safety, creativity, and continuous improvement, making... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 5+ years of relevant operations management experience
- proven experience in recruiting and hiring
- knowledge of labor laws and scheduling practices
- strong leadership and team management skills
- excellent communication skills
- ability to manage budgets and financials
- flexibility to adapt in a dynamic environment
- availability to serve as Manager on Duty for selected shifts
Job Qualifications
- Demonstrated 5+ years of operations management experience in themed entertainment, retail, restaurant, or hospitality industries
- strong knowledge of hiring practices and training and development strategies
- experience with shift-based labor scheduling balancing efficiency and employee satisfaction
- demonstrated ability managing direct and indirect teams in fast-paced, agile environments
- proven track record in ensuring safety, operational excellence, and vendor safety while fostering innovation
- excellent verbal and digital communication skills
- exceptional leadership skills
- creative and innovative mindset
- strong financial acumen
Job Duties
- Oversee overall on-site operations for Friends Experience in Las Vegas within budget
- lead teams and operational initiatives, providing guidance, support, and training
- develop hiring strategies and guide third-party vendors to ensure service quality
- manage labor scheduling modeling to balance operational needs with employee preferences
- adapt quickly to changing circumstances to meet business demands
- optimize ongoing operations for maximum efficiency and guest service
- manage guest services, F&B, retail, security, custodial services, and vendor coordination
- collaborate with OGX corporate teams across departments
- promote innovation and foster a safety-focused culture
- serve as Manager on Duty for select shifts
- motivate, coach, and hold staff accountable with a people-first management style
- handle guest complaints and staff concerns with high emotional intelligence
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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