Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
Performance bonus
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k
wellness coaching
Employee assistance program
Tuition Reimbursement
Referral Bonus
Team member discount
Free flight time
ongoing training and development
Job Description
iFLY is a global leader in the indoor skydiving industry, with nearly 100 vertical wind tunnels spanning across 19 countries. Combining advanced technology and an extraordinary customer experience, iFLY offers the thrill of flight to people of all ages and backgrounds. As a company that values innovation and professional growth, iFLY provides a dynamic work environment that nurtures talent and fosters career development in a fast-paced, exciting industry. The organization is known for its commitment to safety, inclusivity, and delivering unparalleled experiences for customers worldwide.
The role of General Manager at iFLY is a unique leadership position th... Show More
The role of General Manager at iFLY is a unique leadership position th... Show More
Job Requirements
- bachelor’s degree from an accredited university
- 3-5 years of proven success in general manager role in a customer facing industry with direct p&l ownership
- proven ability to drive profitability while maintaining safety standards customer and team member experiences
- proficiency in monitoring various business metrics and developing plans to address any gaps
- experience with developing and executing local marketing strategies to drive growth
- proven inclusive leadership and excellent communication skills
- strong strategic thinking and decision-making abilities
- demonstrated success in addressing complex customer issues
- effective critical thinking skills
- experience in talent acquisition team development and training
- competence in delegating tasks and defining roles
- a strong commitment to safety and history of enforcing safety standards
Job Qualifications
- bachelor’s degree from an accredited university
- proven success in a general manager role in a customer facing industry with direct P&L ownership
- strong strategic thinking and decision-making abilities
- proven ability to drive profitability while maintaining safety standards customer and team member experiences
- experience with developing and executing local marketing strategies to drive growth
- proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team
- demonstrated success in addressing complex customer issues considering the impact on customers employees and financial outcomes
- effective critical thinking skills to address issues promptly and effectively
- experience in talent acquisition team development and training with proficiency in performance management and employee recognition
- competence in delegating tasks and defining roles with a focus on efficient execution clarity and accountability
- a strong commitment to safety and a proven history of enforcing safety standards
Job Duties
- act with an owner/operator mindset actively finding ways to grow the business and your team
- develop and maintain strategic partnerships with local and national businesses schools community organizations and chamber of commerce chapters to drive brand awareness and customer acquisition
- design and implement social media and B2B marketing strategies to amplify the iFLY brand
- grow group events STEM programs experience flyer camps memberships and other specialty areas of the business
- engage in model and train your team on selling and guest service skills focused on delivering an unparalleled customer experience and repeat business
- analyze financial results to maximize profitability by monitoring key performance indicators KPIs and P&L statements
- define implement and support continuous improvement processes to enhance operational efficiency
- lead and manage the leadership teams daily operations of the tunnel
- inspire each team member to develop and grow to their full potential
- collaborate with the Operations Manager Lead Instructor and Regional Director to meet/exceed safety audits EBITDA budget NPS turnover instructor productivity and customer referrals
- recruit hire train develop and performance manage team members
- uphold and enforce all safety guidelines and standards ensuring a secure environment for both employees and customers
- perform regular safety audits and inspections to proactively identify and mitigate potential hazards
- ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures
- respond swiftly and thoroughly to any safety concerns or incidents maintaining the highest standards of safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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