Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Solid compensation
Bonuses
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health benefits
Pet insurance
Commuter Benefits
flexible spending accounts
health savings accounts
401(k) Plan
Paid Time Off
Upward mobility opportunities
Landing stays
Job Description
Landing is a pioneering residential rental company that has revolutionized the apartment renting experience since its inception in 2019. As an innovator in the industry, Landing introduced the flexible living model, an approach that eliminates traditional barriers such as deposits and complex leasing processes, offering tenants the freedom to rent apartments across a broad network spanning over 35 markets. This new model is facilitated through a membership program that enables consumers to access apartments seamlessly, removing common hassles and stress associated with renting. Landing is a dynamic and rapidly growing company that combines technology, hospitality, and real estate expertise to... Show More
Job Requirements
- This is an in-market position
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Ability to thrive in high-growth environments
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities
- Proactive ownership style
- Ability to work independently
- Hands-on mentality to get things done
Job Qualifications
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Strong organizational and leadership qualities
- Experience using data and metrics to drive improvement
- Ability to thrive in high-growth environments and a startup atmosphere
- Obsession with customer experience and satisfaction
- Proactive ownership style
- Ability to work independently and drive results with minimal supervision
Job Duties
- Manage short-term reservations, coordinating with booking platforms such as Airbnb and Booking.com to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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