Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,300.00 - $70,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
stock purchase plan
short-term disability
long-term disability
Job Description
JetBlue Airways is a major American airline known for its commitment to providing excellent customer service, innovative amenities, and a caring company culture. Operating from multiple stations nationwide, JetBlue strives to deliver the highest quality experience for travelers while maintaining a strong focus on safety, operational efficiency, and employee development. As part of its continued growth and operational excellence, JetBlue seeks a dedicated General Manager (GM) to oversee its station operations in a fast-paced airport environment. This company operates within the airline industry and is recognized for its customer-centric approach and commitment to maintaining strong community ties.
The ro... Show More
The ro... Show More
Job Requirements
- Bachelor's degree preferred
- One year as a General Manager in a Part 121 Domestic or Flag Scheduled Passenger Airline preferred
- Working knowledge in the day-to-day responsibilities in Airport and Ground Operations preferred
- Seven years of leadership experience with direct responsibility for managing a customer service operation preferred
- Excellent project management skills preferred
Job Qualifications
- High School Diploma or General Education Development (GED) Diploma
- Six years of leadership experience
- Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
- Ability to maintain a poised demeanor while working in a fast-paced environment
- Experience in engaging all people and all types of personalities and agendas
- Ability to establish credibility and to be decisive
- Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal
- Results oriented with the ability to balance other business priorities
- Strong analytical, numerical, and reasoning abilities
- Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways insurance standards
- Willing to travel and/or work variable hours, including weekends and irregular shifts
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Must pass a ten year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required
- Good standing in attendance, performance and safety (for internal candidates)
Job Duties
- Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, aircraft, ground service equipment and facilities
- Ensures quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue
- Responsible for resolving escalated customer issues
- Administers and maintains the budget of the station and develops cost savings ideas
- Obtains and stays current on Ground Operations qualification
- Participates in airport authority activities and attends regular airport meetings
- Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution
- Participates in ad hoc committees
- responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or crewmembers
- Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements
- Oversees daily operations and performance goals
- Includes coordinating and communicating with all departments in regard to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution
- Acts as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
- Proactively reviews team performance and recommends enhanced operating practices and procedures to improve performance
- Takes a significant role in the recruitment and development of crewmembers to support engagement, growth and goal achievement
- Ensures Operations team readiness for response to significant non-routine operations and emergency events
- Partners with the Planning Team to obtain optimum crewmember and facilities utilization
- Oversees training and performance records of crewmembers to determine and formulate training designed to increase crewmember performance
- Is accountable to senior management for ensuring the safety and security of ground handling operations
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
- Other duties as assigned by Regional Manager or Director
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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