Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
floating holidays
competitive compensation
401k Retirement Plan
Life insurance
short-term disability
long-term disability
Job Description
DH Pace Company is a well-established distribution, construction, and service organization specializing in door and door-related products as well as commercial security solutions. With over 95 years of industry presence, the company has proudly grown to operate more than 50 offices across 24 states in the United States, achieving company-wide sales exceeding $1 billion in 2024. As a privately owned enterprise, DH Pace embeds its core values of Respect, Integrity, Service, and Excellence (R.I.S.E.) into every facet of its operations, dedicating itself to enhancing the communities it serves by improving the safety, convenience, and aesthetic appeal of the buildings where... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum of five years experience managing personnel, preferably with a Service Organization
- Must possess a valid driver’s license
- Ability for technical applications, mechanical systems and problem solving
- Experience conducting meetings with exempt and non-exempt personnel
- Experience hiring, training, developing and conducting annual performance reviews
- Enjoy a high level of activity in a hands-on environment with emphasis on meeting deadlines and providing unmatched customer service
- Ability to travel occasionally to customer job sites and quarterly for senior management meetings
Job Qualifications
- Bachelor's degree preferred
- Experience managing personnel, preferably in a service organization
- Valid driver’s license
- Strong technical application skills and mechanical aptitude
- Proficient in problem solving
- Skilled in conducting meetings with diverse teams
- Experienced in hiring, training, developing and evaluating employees
- Excellent communication and leadership abilities
- Ability to thrive in a fast-paced and customer-focused environment
- Willingness to travel for work-related events
Job Duties
- Manage day-to-day operations of Service and Install Departments
- Plan, manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
- Review workload and manpower to meet customer commitments in a cost-effective manner
- Ensure that install projects are completed timely, below budget and to the satisfaction of the customer
- Participate in the annual budgeting process for the Departments and the plan to execute
- Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s)
- Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
- Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
- Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
- Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs
- Improve customer survey scores and response rates over prior year results by consistently emphasizing the importance of great customer service, actively coaching it, recognizing employees who deliver great customer service and quickly repairing relationships where customers give low scores
- Evaluate and make suggestions to improve operational processes and procedures
- Assist with hiring, training and developing new employees
- Lead effective field force meetings
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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