Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,350.00 - $89,932.35
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Gym membership
Job Description
New York Sports Club (NYSC) and its family of brands represent a prominent and dynamic fitness club network with extensive locations throughout the Northeast region. As a well-established local neighborhood gym, NYSC is dedicated to delivering tangible fitness results, fostering positive life changes, and nurturing personal connections within its member community. The brand thrives on innovative programming and a knowledgeable, supportive staff, all driven by the mission to "Improve Lives Through Fitness." This commitment to excellence is reflected in NYSC's continuous efforts to uphold its mission, core values, and guiding principles with pride and integrity.
The General Manager... Show More
The General Manager... Show More
Job Requirements
- 3-5 years of management experience in fitness hospitality or retail environment
- experience with profit and loss management revenue generation staffing recruiting and employee onboarding retention development
- bachelor's degree in business sales marketing finance or related field preferred
- child and adult AED/CPR certified
- excellent business acumen skills including supervisory leadership analytical decision-making problem-solving
- sense of urgency regarding customer service and sales results with proven negotiation skills
- superior managerial communication and interpersonal skills
- highly organized with detail-orientation and proven follow-up skills
- ability to work independently prioritize responsibilities and multi-task with urgency
- competence in business strategy implementation using sound business judgment and innovative solutions
- excellent math skills for data analysis and profit and loss statements
- understanding of company products services and competitors
- proven track record in inventory and purchasing management
- ability to create positive team culture adherent to brand standards
- prior experience with CRM LMS HRIS and Microsoft Office a plus
- ability to stand or sit for prolonged periods and work on computer
- physical ability to lift up to 20 pounds and perform club duties including walking climbing stairs bending and lifting
Job Qualifications
- management experience in fitness hospitality or retail environment
- knowledge of profit and loss management and revenue generation
- strong leadership and team development skills
- understanding of payroll and labor law compliance
- ability to analyze sales data and market trends
- effective recruitment and onboarding skills
- excellent communication and interpersonal abilities
- proven problem-solving and conflict resolution skills
- familiarity with business strategy and operational excellence principles
- proficiency in Microsoft Office and related software
- customer service orientation and ability to lead by example
- capability to manage budgeting and financial goals
- ability to maintain safety and loss prevention standards
- brand ambassadorial skills and knowledge of product offerings
Job Duties
- Hold yourself and your team accountable to high standards of operational excellence
- assess club team member performance and provide situational leadership with ongoing and constructive feedback/development
- handle disciplinary measures as needed in accordance with company policy
- lead the creation of a results-driven culture by setting clear expectations and goals
- exhibit leadership to inspire cooperation and influence behavior
- set direct and clear SMART goals for self and team
- schedule and direct regular meetings and events to share information and increase morale
- ensure company metrics, guidelines, and standards are measured and provide coaching to course correct behaviors
- achieve monthly and annual membership and fitness financial goals by strategic planning
- review and analyze club revenue and sales goals and adjust targets as needed
- proactively address business trends utilizing reports and company resources
- evaluate market trends and partner with senior management to implement innovations that improve sales and productivity
- evaluate and monitor forecasted budgets to achieve financial objectives
- monitor and approve club Profit and Loss expenses focusing on labor and payroll
- manage payroll budgets and ensure compliance with labor laws
- own the recruitment, training, and development of qualified club personnel
- onboard new employees with proper immersion plans
- identify opportunities for improvement through trainings and strategies
- develop an effective succession planning strategy
- source, interview, and qualify applicants timely
- organize and supervise the work and schedules of the club team
- ensure facilities and equipment walkthroughs are completed daily for safety and operational compliance
- adhere to company policies and procedures
- collaborate with regional leader and facilities team to resolve incidents
- drive sales, staffing, expense control, facility management, and customer service to meet KPIs
- maintain awareness for loss prevention matters
- set targets for team accountability and provide feedback
- collaborate with all departments to achieve synergy
- plan daily, weekly, and monthly fitness and membership activities to drive revenue and retention
- foster community outreach activities
- promote and protect the customer experience by empowering employees
- build meaningful connections by interacting positively on the floor
- be a hands-on, approachable, resourceful manager
- maintain open and effective communication with employees and corporate personnel
- foster a culture of collaboration and respect
- ensure communication is professional and timely
- actively listen and follow up on necessary issues
- understand and experience products and services to educate team and members
- stay abreast of industry trends and competitors
- serve as a brand ambassador ensuring brand consistency
- work to resolve operational and service issues
- manage conflict effectively providing win-win solutions
- resolve customer complaints timely
- partner with management to remove barriers to results
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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