Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a remarkable portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. With assets exceeding $15 billion, Highgate stands as a leader in the hospitality industry known for innovation and expertise. Founded over 30 years ago, Highgate has established a strong reputation for guiding properties expertly through all life cycle stages including planning, development, recapitalization, and disposition. The company prides itself on managing an extensive and diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. These properties feature... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 4 years hotel management experience for candidates with 4-year degree
- Strong leadership and interpersonal skills
- Proficient in budget management and financial analysis
- Excellent customer service and guest relations skills
- Ability to motivate and develop a team
- Strong organizational and time management abilities
- Ability to work flexible hours including weekends and holidays
- Knowledge of hospitality industry standards and compliance
- Computer proficiency with hotel management software
- Must be able to handle multiple priorities effectively
- Excellent communication and negotiation skills
- Ability to maintain composure under pressure
- Commitment to providing outstanding guest experiences
- Must comply with company policies and procedures
Job Qualifications
- At least 6 years progressive hotel or related field experience or 4-year college degree with 4 to 5 years related experience or 2-year college degree with 5 to 6 years related experience
- Light work involving exertion up to 20 pounds occasionally and/or 10 pounds frequently
- Maintain a warm and friendly demeanor consistently
- Effective verbal and written communication skills with employees and guests
- Ability to listen, understand, and clarify concerns
- Skilled in multitasking and prioritizing departmental functions
- Attend all required meetings and trainings
- Participate in management on duty coverage
- Maintain regular attendance per scheduling needs
- Uphold high standards of personal appearance and grooming
- Comply with hotel standards for safety and efficient operations
- Effective problem-solving skills including anticipation and prevention
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Perform additional duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments via department heads
- Conduct weekly staff meetings including training sessions and sales review
- Meet all financial review deadlines and corporate programs promptly
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department budgets and accounting procedures are maintained
- Develop managers through competency and corporate sponsored training
- Conduct daily sales meetings with Director of Sales to focus on prospecting and account calls
- Participate in hotel sales efforts including client meetings and hosting events
- Provide management coverage as scheduled
- Monitor management trainee development
- Train new managers for policy compliance
- Assist in the hotel budget process
- Ensure departmental training in service standards and compliance
- Promote a positive team-oriented guest-focused environment
- Inspect rooms regularly with housekeeping and maintenance
- Oversee daily invoice processing
- Submit monthly financial documents to Corporate Office
- Maintain cleanliness and property maintenance standards
- Ensure employees demonstrate attentive and courteous guest interactions
- Forecast monthly financial position and analyze data
- Conduct management interviews and hiring processes
- Interview final candidates for management positions
- Perform executive performance appraisals and ensure compliance
- Motivate and discipline management personnel appropriately
- Perform duties as assigned by Vice President or Regional Director of Operations
- Ensure fair treatment of employees
- Meet and assist clients touring the property
- Greet guests in public areas during peak times
- Follow procedures for hotel safe security and audits
- Conduct monthly credit meetings and manage credit policies
- Complete corporate training modules and certifications
- Ensure scheduled meetings occur on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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