Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,600.00 - $71,200.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Career growth potential
Job Description
Aloft Atlanta Downtown is part of a vibrant and modern hotel chain known for its stylish design, contemporary comfort, and excellent guest service. Located in the heart of downtown Atlanta, this hotel offers both business and leisure travelers a dynamic lodging experience with convenient access to major attractions, corporate centers, and cultural sites. Aloft Atlanta Downtown is committed to maintaining a friendly, welcoming atmosphere accompanied by spotless cleanliness and consistent quality to ensure an exceptional stay for every guest. The property prides itself on employing a diverse and dedicated team that prioritizes teamwork, a positive attitude, and guest satisfaction above... Show More
Job Requirements
- Must be 18 years of age or older
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Positive can-do attitude
- Ability to follow guidelines and procedures
- Effective decision-making skills
- Ability to handle pace and pressure
- Strong listening and conflict resolution skills
- Proficiency with Windows OS and company software
- Clear communication skills
- Hospitality and guest service expertise
- Valid Driver's License
- Legal age for alcohol service at select properties
- Basic market knowledge
- Willingness to work varied schedules including evenings, nights, weekends, holidays
Job Qualifications
- Bachelor's or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
- Must have a positive can-do attitude and willingness to learn
- Effective communication skills to convey information clearly
- Ability to follow established guidelines and procedures
- Skill in evaluating situations and making quick, accurate decisions
- Proficiency in Windows operating systems and company-approved software
- Strong listening and conflict resolution abilities
- Knowledge of financial information and basic arithmetic functions
- Ability to maintain composure under pressure and work well in high-stress situations
- Hospitality and guest service leadership skills
- Valid Driver's License and meet legal age for serving alcoholic beverages at select properties
- Basic market knowledge
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
Job Duties
- Conduct daily supervision walks including guest rooms and public spaces to ensure friendly service and cleanliness
- Verify adherence to cleanliness standards on room inspection checklists
- Oversee onboarding and training of new team members ensuring adherence to onboarding checklists
- Complete daily summary and night audit processes according to policy
- Start and complete shift handover reports and upload daily reports to company platform
- Ensure compliance with brand quality assurance standards through self-audits and corrective actions
- Enforce uniform and attire standards requiring team members to wear approved uniforms and name tags
- Certify that fire and life safety inspections are current and correct any deficiencies
- Confirm preventative maintenance tasks are performed and visually checked
- Monitor team members’ adherence to work schedules and manage shift displacements as necessary
- Foster a culture of learning, safety, and continuous staff development
- Provide daily coaching and moment-to-moment feedback to staff with positivity
- Review and manage team members’ time clock punches according to policy
- Ensure all purchases follow proper purchase order processes and invoices are submitted correctly
- Process and sign off all invoices timely and accurately
- Maintain clean and organized inventory storage following approved programs
- Promote clear, honest, and professional communication among team members
- Lead by example with a positive, can-do attitude and willingness to exceed traditional role expectations
- Support hotel events and demonstrate strong hotel and technology knowledge
- Handle challenging guest situations with hospitality and urgency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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