Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
On-call
Benefits
Health Insurance
401k Match
Paid Time Off
Employee assistance program
competitive bonus
career advancement
Auto incentive
Job Description
Heartland Restaurant Group (HRG) is a leading franchisee of Dunkin' and a major player in the quick-service restaurant (QSR) industry, particularly in the Pittsburgh region, Western Pennsylvania, Southeastern Ohio, and Northeastern West Virginia. With a workforce of over 1900 team members operating across 79 locations, HRG has established itself as one of the largest and fastest-growing Dunkin' franchisees. Over the past 17 years, HRG has not only contributed to the resurgence of the Dunkin' brand within its territories but has also built a reputation as a top workplace that nurtures a culture of fun, flexibility, and fulfillment. This culture focuses... Show More
Job Requirements
- Minimum 2 years of General Manager experience in retail, restaurant, or hospitality required
- Valid driver’s license and reliable transportation
- Proficient in basic computer, math, and financial management
- Fluent in spoken and written English
- Open availability 7 days a week
- Ability to work a minimum of 50 hours per week
- Willingness to be on-call 24/7 unless on approved paid time off
Job Qualifications
- Minimum of 2 years of General Manager experience in retail, restaurant, or hospitality
- Proven leadership skills with ability to train, coach, and provide constructive feedback
- Strong problem-solving and conflict management skills
- Excellent communication skills in spoken and written English
- Proficient in basic computer, math, and financial management
- Ability to work in a fast-paced, team-oriented environment
- College degree preferred
- Valid driver’s license
Job Duties
- Oversee daily restaurant operations including opening and closing procedures, cash management, and inventory control
- Ensure outstanding customer service and foster a guest-focused environment
- Lead recruitment, hiring, training, and supervision of team members including shift leaders, supervisors, and crew
- Cultivate a positive work environment through coaching, feedback, and conflict resolution
- Implement training programs to enhance team performance and development
- Ensure compliance with health, safety, and sanitation regulations
- Monitor and manage food and labor costs, inventory levels, and minimize waste to maximize profitability
- Review guest feedback and develop action plans to improve satisfaction
- Lead new product rollouts including staff training and marketing initiatives
- Engage with the local community to build relationships and explore partnerships
- Communicate restaurant goals and performance metrics effectively to the team
- Collaborate with Dunkin' and Inspire Brands Field Operations as needed
- Perform duties of restaurant team members when necessary
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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