Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $87,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
PGA TOUR Superstore is a premier specialty retailer dedicated to providing an exceptional shopping experience for golf and tennis enthusiasts. As part of the Arthur M. Blank Family of Businesses, the organization is committed to fostering a family-oriented culture that values enthusiasm, motivation, and inclusiveness among its Associates. Renowned for being one of the fastest-growing retailers in its category, PGA TOUR Superstore thrives on a diverse workforce and upholds a vision to inspire people through golf and tennis. This commitment to creating a welcoming environment extends beyond customers to employees, encouraging a team-first culture that's both supportive and dynamic. The... Show More
Job Requirements
- high school diploma or equivalent
- minimum three years of experience in sales, management, or people development
- strong communication skills
- proven ability to lead a team and build relationships
- advanced computer proficiency
- knowledge of Microsoft Office Suite
- ability to handle conflict and hold others accountable
- willingness to work flexible hours including nights, weekends, and holidays
- physical ability to stand for extended periods, climb ladders, and lift up to 30 pounds overhead
- commitment to diversity, equity, and inclusion
- adherence to company policies, safety, and security procedures
- legal authorization to work in the country
Job Qualifications
- strong listening and interpersonal skills
- good verbal and written communication skills
- ability to communicate cross-functionally
- strong strategic skills
- ability to effectively forecast business needs
- develop comprehensive solutions to complex problems
- ability to identify opportunities and solutions to increase sales and strengthen operational processes
- advanced computer skills with a working knowledge of the Microsoft Office Suite including Outlook
- skills to manage conflict, lead conflict resolution and hold others accountable
- strong business acumen with complete accountability for P&L management
- ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives
- ability to lead by example and enforce a high standard of customer service
- knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma
- three years of experience in sales, management, or people development
- college degree preferred
- ability to work flexible hours including nights, weekends, and holidays
- physical ability to stand for extended periods, climb ladders, move throughout the store, lift a 30 lb. box overhead
Job Duties
- lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritize the customers over tasks, and deliver a welcoming and inspiring experience
- listen and respond to internal and external customers and build strong relationships in the store, organization, and community
- drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams
- inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers
- manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience
- create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals
- make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting
- demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures
- ensure compliance with all safety and security policies and procedures
- demonstrate a culture of ethical conduct, safety, and compliance
- lead the team to work in the same way and hold others accountable to this commitment
- inspect all schedules for proper allocation & guidelines to support peak traffic times, key holiday events & weekends
- promote a fun, inclusive, and Put People First working atmosphere that encompasses our Core Values with accountability to create a high-performing team, maintain service standards, and develop internal talent
- as the cultural ambassador, create and initiate plans that drive improvements in Associate engagement and retention
- develop, implement, and monitor the store leaders' Individual Development Plans (IDPs) to ensure future bench strength
- establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback to enhance performance
- demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- recruit, hire and retain a passionate team for area-specific knowledge and expertise through creation of development plans for all leadership and owning the onboarding experience
- oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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