Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $58,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
long-term disability
short-term disability
Life insurance
401k Match
pet care discounts
generous PTO
Job Description
Destination Pet LLC is a pioneering company revolutionizing the pet care industry through innovative and collaborative approaches. As a unified team known as One Pack, Destination Pet is dedicated to enhancing the lives and well-being of pet families by fostering a network of trustworthy partners and pet-obsessed professionals. The organization operates in the pet care sector, providing a range of services including veterinary care, grooming, boarding, and other pet-related services. This company culture emphasizes creativity, innovation, and devotion to exceptional customer service. With a startup mentality backed by stable funding, Destination Pet combines the agility of a burgeoning enterprise with... Show More
Job Requirements
- BS/BA is a plus
- Must be a passionate team player and strong motivator
- Must have strong background in driving performance excellence through people management
- Five plus years in full P&L management responsibility preferably in hospitality, service and/or retail environments
- Experience in problem-solving, sound judgment, and confidentiality
- Proficiency in Microsoft Office Suite and database applications
- Ability to multi-task with strong time management skills
- Ability to complete assignments accurately and on time, often with strict or conflicting deadlines
- Excellent oral presentation, writing, and analytical skills
- Strong interpersonal, communication, and motivational skills
- Must have exceptional customer service skills
- Veterinary, boarding and/or grooming experience required
- Must have experience in managing inventory and accounts payable
- Must be able to work evenings, weekends and holidays
- Must frequently lift 40 pounds
- Must be able to stand, walk and climb stairs frequently
- Must be able to be on feet for the duration of shift
- Must be able to work on computer systems and multi-line telephone
- Must be able to handle dogs on leashes
- Must be able to work with exposure to disinfectant/sanitation chemicals, animal dander and excretions
Job Qualifications
- BS/BA is a plus
- Passionate team player and a strong motivator
- Experience driving performance excellence through people management
- Five plus years of full P&L management responsibility preferably in hospitality, service and/or retail environments
- Strong problem-solving skills and sound judgment
- Ability to maintain confidentiality and interact professionally with co-workers, clients, and the public
- Proficiency in Microsoft Office Suite and database applications
- Strong multi-tasking and time management skills
- Excellent oral presentation, writing, and analytical skills
- Strong interpersonal, communication, and motivational skills
- Exceptional customer service experience and skills
- Experience in veterinary, boarding, and/or grooming
- Experience managing inventory and accounts payable
Job Duties
- Supports the mission, vision, culture and policies of Destination Pet
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
- Collaborates with Destination Pet support staff regularly including operations, human resources, marketing, facilities, and legal
- Ensures cohesiveness of all aspects of pet care services and cross training where necessary
- Manages all staff including recruitment, hiring, motivation, training, promotion, counseling, and termination
- Oversees staff scheduling and manages payroll within budget
- Ensures compliance with labor laws including OSHA, EEOC, ADA, and Fair Labor Practices
- Conducts safety training and enforces safe handling policies
- Prepares and delivers annual performance reviews
- Monitors and ensures safety, security and comfort of pet guests
- Resolves customer and staff complaints
- Manages center’s social media accounts with weekly postings and customer engagement
- Creates and executes local marketing programs
- Attends community events and partners with local businesses
- Maintains inventory and restocks supplies
- Manages all computer systems at the center
- Addresses maintenance needs to ensure a safe environment
- Utilizes financial reports for operational decisions
- Handles cash management including payments and bank deposits
- Promotes Destination Pet’s services in the community
- Assists other team members and performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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