Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,700.00 - $81,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Travel opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its expansive portfolio and industry expertise. With over $15 billion of assets under management, Highgate oversees more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Over its 30-year history, the company has established itself as an innovator in the hospitality sector, delivering expertly managed properties that combine bespoke lifestyle brands, legacy brands, and independent hotels. Their ventures include contemporary programming alongside cutting-edge digital strategies, underpinning their forward-thinking, results-driven approach. Highgate is well-known for employing industry-leading revenue management tools that adeptly identify evolving... Show More
Job Requirements
- Education and relevant hotel or related experience as specified
- ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently
- maintain warm and friendly demeanor
- effective verbal and written communication
- effective listening and problem-solving skills
- multitasking and prioritization capabilities
- adherence to company standards including appearance and attendance
- ability to maintain confidentiality
- participate in required trainings and meetings
- ability to handle complex data and maintain compliance with policies
- perform duties assigned by management
- maintain effective service-oriented interactions with employees and guests
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years of related experience
- or a 2-year college degree and 5 to 6 years of related experience
- must maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all employees and guests
- ability to listen, understand and clarify concerns
- multitask and prioritize departmental functions
- approach all encounters in a service-oriented manner
- attend all required meetings and trainings
- participate in M.O.D. coverage
- maintain regular attendance
- exhibit high standards of personal appearance and grooming
- comply with company standards and regulations
- effective in problem handling including anticipation and resolution
- ability to analyze complex information and data
- maintain confidentiality of information
Job Duties
- Tour the operating departments daily making adjustments via department heads
- conduct weekly staff meetings including training sessions and sales and operational reviews
- meet all financial review dates and corporate programs timely
- hold monthly financial reviews with all department managers
- ensure department heads maintain budgeted productivity and accounting procedures
- develop managers through training programs
- conduct daily HHBR meetings with Director of Sales focusing on prospecting calls and business results
- play a role in hotel sales efforts including client meetings and hosting events
- participate in M.O.D. coverage as scheduled
- maintain direct contact and monitor management trainees
- adhere and train new managers on company policies
- assist in budget process
- ensure training in service standards and compliance across departments
- foster a positive team environment focused on employees and guests
- inspect rooms regularly with housekeeping and engineering
- ensure daily invoice processing
- ensure timely financial document submissions to corporate office
- oversee cleanliness and maintenance through inspections and preventive programs
- ensure employees maintain attentive and courteous guest interactions
- forecast monthly financial position and analyze data
- oversee management interviews and hiring procedures
- interview final management candidates
- conduct performance appraisals for Executive Committee members
- motivate and discipline management personnel
- perform duties as requested by vice president or regional director
- ensure fair treatment of employees
- meet clients on property to support sales
- be visible in public areas during peak times
- ensure security procedures around hotel safe and audits
- conduct monthly credit meetings and participate in credit and collection policies
- complete corporate training modules and certifications
- ensure scheduled meetings take place
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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