Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $58.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
long-term disability insurance
short-term disability insurance
Life insurance
401k Match
pet care discounts
Paid Time Off
Job Description
Destination Pet is a dynamic and innovative company revolutionizing the pet care industry. Known for its strong commitment to creating a connected care network, Destination Pet is a united team of pet-obsessed professionals passionate about elevating the lives of pet families. The company prides itself on fostering a culture that values creativity, innovation, and teamwork among its employees – referred to as "One Pack" – reflecting a cohesive and collaborative approach toward delivering exceptional pet care services. With a presence that emphasizes trustworthiness and partnership, Destination Pet is recognized for establishing meaningful relationships with pet owners and community partners that... Show More
Job Requirements
- Bachelor’s degree is a plus
- Passionate team player and strong motivator
- Five plus years in full P&L management preferably in hospitality, service, or retail environments
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and professional interaction with co-workers, clients, and public
- Proficiency in Microsoft Office and database applications
- Ability to multi-task with strong time management
- Ability to complete assignments accurately and timely with strict/conflicting deadlines
- Excellent oral, writing, and analytical skills
- Strong interpersonal, communication, and motivational skills
- Exceptional customer service experience
- Veterinary, boarding, and/or grooming experience required
- Experience managing inventory and accounts payable
- Able to work evenings, weekends, and holidays
- Frequently lift up to 40 pounds
- Able to stand, walk, climb stairs frequently
- Able to be on feet for the duration of the shift
- Able to work on computer and multi-line telephone
- Able to handle dogs on leashes
- Able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions
Job Qualifications
- Bachelor’s degree preferred
- Minimum five years of full P&L management experience preferably in hospitality, service, or retail
- Strong background in driving performance excellence through people management
- Experience with veterinary, boarding, or grooming services
- Proficient in Microsoft Office Suite and database applications
- Excellent oral presentation, writing, and analytical skills
- Strong interpersonal, communication, and motivational skills
- Exceptional customer service experience and skills
- Ability to multi-task with strong time management capabilities
- Experience managing inventory and accounts payable
- Skill in problem-solving, exercising sound judgment, and maintaining confidentiality
Job Duties
- Supports the mission, vision, culture and policies of Destination Pet
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
- Collaborates with Destination Pet support staff including operations, human resources, marketing, facilities, and legal
- Ensures cohesiveness of all aspects of pet care services and cross training where necessary
- Manages all staff at center including recruiting, hiring, motivating, training, promoting, counseling, and terminating
- Oversees staff scheduling to provide outstanding service while managing budget
- Manages center payroll and ensures payroll approval in a timely manner
- Ensures center compliance with federal and local labor laws such as OSHA, EEOC, ADA, and Fair Labor Practices
- Conducts safety training and enforces safe-handling policies
- Prepares and delivers annual performance reviews timely
- Monitors and responds to pet guest needs ensuring their safety, security, and comfort
- Resolves customer and staff complaints
- Manages center’s social media accounts and engages customers online
- Creates and executes local marketing programs to grow sales
- Attends community events and partners with local businesses
- Maintains inventory and manages reordering and restocking
- Oversees all center computer systems
- Addresses maintenance needs for a safe environment
- Utilizes financial reports and statistics for informed decision making
- Manages cash handling, end-of-day cash drawer balance, and bank deposits
- Promotes Destination Pet programs and services in the community
- Assists team members as needed and performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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