Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
access to e-learning modules
Cross brand training
performance-based career advancement
Educational Reimbursement Program
Medical insurance
401(k) retirement plan
Life and AD&D insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial Family of Brands ("CCF") is a leading consumer specialty finance organization in the United States. With over 1,500 brick-and-mortar stores across 24 states and online product offerings in 20 states, CCF offers short-term financial services to individuals who need quick access to financial solutions. Representing over 10 brands, CCF is committed to delivering reliable financial options to customers, ensuring their financial needs and challenges are met with professionalism, transparency, and care. The company prides itself on fostering an inclusive work environment that embraces diversity and supports growth for its team members. Recognized as a Military Friendly Employer... Show More
Job Requirements
- A high school diploma or equivalent
- Minimum two years' experience in a supervisory or leadership role
- Operations experience in a leadership capacity
- Excellent verbal and written communication skills
- Proficiency with phones, Point of Sale, Microsoft Office, and other systems
- Valid driver's license, auto insurance, and personal vehicle (mileage compensated)
- Must be at least 18 years old (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to operate mechanical controls such as a keyboard
Job Qualifications
- A high school diploma or equivalent
- Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- Operations experience in a leadership capacity
- Excellent verbal and written communication skills
- Proficiency in using phones, Point of Sale, Microsoft Office, and other systems
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet the physical demands of this position, including standing up to 90% of the time and moving and transporting up to 25 pounds
- Associates degree or higher (preferred)
- Experience in check cashing, document verification, money order processing (preferred)
- Bilingual (English/Spanish) is a plus and may be required for certain locations (preferred)
Job Duties
- Manage overall store performance by meeting or exceeding company performance standards
- Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports
- Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue
- Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits
- Enforce adherence to quality standards, procedures, and local and state laws and regulations
- Participate in audits and compliance reviews as directed by the corporate office or District Manager
- Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
- Conduct proper opening and closing procedures and train new staff in keyholder duties
- Participate in the selection, review, hiring, and retention of new employees
- Develop work schedules in accordance with budget, workloads, and store needs
- Ensure the store is staffed for optimal performance
- Handle complex customer situations that arise with integrity and professionalism
- Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services
- Oversee the store planogram and ensure seasonal and/or promotional marketing material are displayed properly
- Perform duties outside of the office when applicable including on-site vehicle appraisals, store errands, and external marketing
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular in-person attendance, including weekends
- A full-time work schedule for this position includes at a minimum, 40 hours per week
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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