Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and Development
Job Description
Won't Stop Operations is a dynamic and fast-paced restaurant enterprise dedicated to delivering exceptional dining experiences through excellence in food quality, service, and operational performance. With a focus on creating a welcoming atmosphere for both guests and team members, Won't Stop Operations maintains high standards across all facets of their restaurant operations. The company is committed to fostering a culture of accountability, growth, and operational excellence, ensuring that each restaurant under its umbrella upholds the integrity and quality that patrons have come to expect.
The General Manager (GM) role at Won't Stop Operations is a critical leadership position responsible f... Show More
The General Manager (GM) role at Won't Stop Operations is a critical leadership position responsible f... Show More
Job Requirements
- Minimum two years of experience leading both FoH and BoH teams in a high volume full service restaurant environment
- Proven success managing salaried leaders and hourly team members focusing on development accountability and performance management
- Strong working knowledge of dining room operations service standards guest experience strategies and premium food and beverage offerings
- Familiarity with kitchen operations prep procedures food safety standards and labor planning preferred
- Valid Food Handler's card and all applicable local and state permits including liquor licenses
- Demonstrated ability to make independent decisions and exercise sound judgment in a fast paced guest focused setting
- Deep understanding of operations management including budgeting inventory cost control and P and L oversight
- Highly organized with strong administrative skills able to prioritize multi task and meet deadlines
- Ability to handle sensitive and confidential information with discretion and professionalism
- Excellent verbal and written communication skills with ability to influence and engage across all team levels
- Deep passion for hospitality and consistently delivering exceptional guest experiences
- Effective in dynamic high volume environments with shifting priorities and constant guest interaction
- Strong interpersonal skills and emotional intelligence capable of building trust managing conflict and inspiring performance
- Meticulous attention to detail in execution and follow through
- High personal integrity and openness with leadership style rooted in accountability and support
- Self motivated inquisitive and committed to continuous improvement and operational excellence
Job Qualifications
- Two years of related experience and or training and two years leading and managing a restaurant operation
- Previous high volume restaurant and food and beverage experience preferred
- Supervisor experience required
- Basic knowledge of dining room and service procedures
- Ability to read write and speak fluently in primary language of property location
- Ability to read analyze and interpret general business periodicals technical procedures or governmental regulations
- Ability to write reports business correspondence and interpret procedure manuals
- Ability to present information and respond to questions from employees clients customers and public effectively
- Ability to define and solve problems with limited standardization
- Ability to re prioritize tasks quickly
- Ability to interpret a variety of written oral diagram or schedule instructions
- Ability to calculate figures amounts discounts interest commissions proportions percentages and ratios
- Ability to meet budgets in all cost control areas focusing on cost of sales and payroll
- Ability to maintain confidentiality and handle sensitive information professionally
- Excellent verbal and written communication skills
- Effective leadership and team motivation skills
- Passion for hospitality and guest service excellence
- Strong organizational and multitasking skills
- High level of integrity and accountability
- Commitment to operational excellence and continuous improvement
Job Duties
- Lead and oversee all restaurant and bar operations including budgeting and forecasting and purchasing and inventory control and team leadership and consistent implementation of all policies and procedures and operational standards
- Provide direct leadership to both the FoH and BoH teams with oversight of daily execution food and beverage quality and team development
- Partner with AGM to manage food and labor costs reduce waste and ensure efficient kitchen and service operations
- Develop and execute strategies to achieve budget goals drive top-line sales and implement new initiatives
- Analyze operational performance and recommend improvements to enhance quality efficiency and profitability
- Ensure full compliance with all federal state and local regulations and company health safety and sanitation policies
- Maintain professional and welcoming restaurant environment including team appearance cleanliness and brand representation
- Support Culinary Director in executing and communicating seasonal menu changes ensuring team readiness and adherence to standards
- Ensure service and hospitality expectations are met by fostering culture of positivity accountability and continuous improvement
- Provide clear direction to team members and leaders through consistent communication
- Create and manage weekly schedules for FoH and BoH based on labor targets business needs and role coverage
- Lead the floor during peak business hours supporting guest interactions team coaching and operational flow
- Respond to guest requests feedback and incidents with urgency and care following up to ensure satisfaction
- Oversee ordering receiving inventory and invoice management for all beverage and dry goods
- Ensure high standards for guest and team member safety cleanliness and comfort throughout dining and kitchen areas
- Verify all food is rung in properly assigned correctly and payment activity reconciled
- Maintain accountability for comps voids discounts and tip reporting signing off per company policy
- Complete and review manager checklists food safety logs and provide daily recap and shift notes
- Lead table touches during service and resolve dissatisfied guest experiences effectively and empathetically
- Interview hire and provide recommendations for all FoH and BoH positions with AGM
- Lead training and performance development for AGMs Shift Leads and hourly team members
- Utilize knowledge of food and beverage offerings to engage guests and make recommendations
- Foster respectful collaborative and solutions oriented interactions
- Model consistently friendly helpful positive attitude
- Ensure cleanliness and food safety standards by modeling safe and sanitary work practices
- Maintain regular and reliable attendance
- Perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: