Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $40.00 - $50.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
meal benefits
Flexible Schedule
simple IRA
mental health support
Medical insurance
Dental Insurance
Vision Insurance
catering discounts
development opportunities
Discretionary bonus eligibility
education investment
Paid Time Off
Job Description
Serve Give Joy LLC, operating as Chick-fil-A in Manteca, California, is a well-established and highly respected restaurant business recognized for its commitment to positively impacting the communities it serves. As part of the Chick-fil-A brand—a name synonymous with quality food, excellent customer service, and community values—this franchise operates with a unique vision centered on servant leadership, excellence, and purposeful growth. At Serve Give Joy LLC, the dedication goes beyond just delivering delicious food; it is about creating meaningful experiences that inspire and challenge both employees and customers alike. This enterprise embraces a powerful mission: to honor God in everything they... Show More
Job Requirements
- High school diploma or equivalent
- Must be able to lift up to 50 pounds and stand for up to 8 hours
- Able to work full-time (45+ hours a week) and various shifts per week (nights and weekends required), including minimally one opening and one closing shift per week
- Have reliable transportation
- Be authorized to work in the United States
Job Qualifications
- Preferred bachelor degree in business administration or other similar discipline
- 3+ years of experience in a restaurant leadership or operations role, directly overseeing both financial results and business growth
- Demonstrated history as an enthusiastic servant leader with a record of leadership development and business results
- Proven excellent organizational skills and attention to detail
- Proven track record of excellent time management skills and meeting deadlines
- Demonstrated ability to create systematic and scalable operations
- Demonstrated history of acting with integrity, professionalism, and confidentiality
- Proven track record of strong analytical and problem-solving skills
- Proven track record of excelling with systematic follow-through and auditing skills
- Excellent verbal and written communication skills and an ability to coach Team Members
- A positive growth mindset
- Passion for Chick-fil-A's brand and a desire to grow with the business
Job Duties
- Embody and share the Enterprise's Vision, Corporate Purpose, and Values to make a significant and positive impact on your team and community
- Ensure that all public-facing engagements are consistent with the image, brand, culture, Vision, Values, and Corporate Purpose of Chick-fil-A
- Represent the Operator and the Enterprise in all internal and external communications and decision-making and taking full ownership for decisions and outcomes
- Provide recommendations to the Executive Leadership Team in how to better steward the business and grow profits
- Participate in the annual business planning, providing insights to optimize operational structures that support growth and scale
- Creates and leads vision to maximize current sales channels and develop new ones
- Create a competitive, enthusiastic, and positive culture toward reaching sales goals
- Provides support for local and market-level marketing efforts to maintain momentum for the brand and the business
- Oversee all aspects of the Restaurant's operations, including all sales channels, front-of-house, back-of-house, and drive-thru operations
- Uphold the Restaurant's commitment to delivering an exceptional customer experience, focusing on friendly service, quality food, and a clean and welcoming environment
- Develop and implement efficient systems and processes to enhance productivity, minimize waste, and improve overall operational efficiency
- Monitor and analyze key performance indicators such as sales, food costs, labor costs, and customer satisfaction, and take appropriate actions to drive improvement
- Stay updated on industry trends, customer preferences, and competitors to continuously enhance the Restaurant's offerings and maintain a competitive edge
- Develop and partner with operational directors to apply systems that exceed cleanliness standards and ensure that the Restaurant presents a clean and sanitary environment
- Directly create and oversee the implementation of all strategies related to Overall Satisfaction, Customer Experience Monitor Scores, Food Safety Scores, and any operational audits
- Respond to customer feedback and complaints promptly and professionally, implementing appropriate measures to address concerns and ensure customer satisfaction
- Manage the Restaurant's budget, including labor costs, food costs, and other operational expenses, including maintenance and vendor relationships, to achieve profitability targets
- Conduct regular financial analysis, identify areas of opportunity or concern, assess leadership accountability and execution related strategic initiatives, and develop action plans to optimize financial performance
- Collaborate with the Leadership Team to set sales goals, develop sales forecasts, and implement strategies to achieve them
- Collaborate with the Executive Leadership Team to manage the budgeting, forecasting, and financial analyses of the Restaurant by reviewing the Incremental Profit Opportunity report and working with the Leadership Team to improve where needed
- Establish project budgets for Directors with proper strategy/decision making
- Collaborate with the Chief Human Resources Officer to evaluate labor cost performance regularly, which includes overseeing the labor and schedule for the week
- Track and monitor labor productivity of each day-part daily
- Monitor and minimize overtime
- Hold all leaders accountable to productive non-operational hours
- Identify and coach leadership candidates to develop and maintain a healthy leadership pipeline that precedes the growth of the business
- Foster a culture of coaching and mentoring to support professional growth and development
- Meet regularly with the Leadership Team to communicate strategies, operational initiatives, and wildly important goals in alignment with our strategic business plan
- Partner with the Chief Human Resources Officer to maximize the effectiveness of leadership development plans, with an emphasis on servant leadership, self-initiative, and succession
- Intentionally coach, develop, and influence leaders to operate as purpose-driven, motivated, high-performance teams that embody servant leadership
- Consistently reflect servant leadership in all actions, decisions, and communications within the Operator's Vision
- Partner with the Chief Human Resources Officer to ensure alignment of the talent management strategy to maintain adequate staffing levels at the Restaurant
- Ensure that the Team Member environment is safe, engaging, and encouraging to align with our Vision, Purpose, and Values
- Provide ongoing coaching and performance feedback to the Restaurant's Leadership Team, recognizing their achievements and addressing areas for improvement
- Conduct regular director meetings and training sessions, and vision casting to ensure consistent communication and alignment with goals and initiatives
- Lead, inspire, and require a culture of coaching, mentoring, and feedback to support professional growth and development
- Continuously pursue his or her own professional and personal development through Chick-fil-A and other external resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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