Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, boasting a robust portfolio with over 400 hotels worldwide, including properties across North America, Europe, the Caribbean, and Latin America. With assets exceeding $15 billion under management, Highgate stands out in the industry for its 30-year history of innovation, focusing on developing a diverse range of lifestyle hotel brands, legacy brands, and independent hotels and resorts. The company is recognized for its contemporary programming and strong digital acumen, which complements its use of advanced revenue management tools designed to optimize market dynamics and maximize asset value efficiently.Show More
Job Requirements
- High school diploma or equivalent
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Warm and friendly demeanor at all times
- Effective communication skills with employees and guests
- Ability to listen and clarify concerns
- Excellent multitasking and prioritization abilities
- Ability to maintain attentive and courteous interactions
- Regular attendance in compliance with scheduling needs
- High standards of personal appearance
- Compliance with company safety and operational standards
- Effective problem handling and resolution
- Capability to evaluate complex data
- Maintains confidentiality
- Able to perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years of related experience or a 2-year college degree and 5 to 6 years of related experience
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns of employees and guests
- Ability to multitask and prioritize tasks to meet deadlines
- Maintain a warm, friendly, and service-oriented demeanor
- Attend all required hotel meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high personal appearance and grooming standards
- Comply with company standards and safety regulations
- Effective problem-solving skills including anticipation and resolution
- Ability to handle complex information and data
- Maintain confidentiality of information
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using Highgate Hotel standards
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold a monthly financial review with all department managers and supervisors
- Ensure all department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through competency and corporate training programs
- Conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Participate in required M.O.D. coverage as scheduled
- Monitor development of management trainees
- Adhere to company policies and train new managers on compliance
- Oversee and assist in the budget process
- Ensure service standards training is conducted in each department
- Create a positive team environment focused on guest service through employee development and motivation
- Conduct regular room inspections with Housekeeping Manager and Property Engineer
- Ensure daily processing of invoices
- Ensure timely submission of financial documents to Corporate Office
- Maintain cleanliness and maintenance through inspections and preventive programs
- Ensure employees provide attentive, friendly, and courteous service
- Forecast monthly financial position by estimating revenues and expenses
- Conduct management interviews and follow hiring procedures
- Interview final candidates for managerial positions
- Perform performance appraisals and manage disciplinary actions according to company policy
- Attend property meetings and assist sales efforts
- Greet guests during peak times and assist as needed
- Ensure security procedures with regard to hotel safe and audits
- Conduct monthly credit meetings and manage collection policies
- Complete corporate training modules and obtain certification as required
- Ensure all scheduled meetings occur on property
- Perform other duties as requested by senior leadership
- Ensure fair and equitable treatment of employees according to company standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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