Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Matching
Paid Time Off
Cell phone reimbursement
Job Description
Wingstop - FWS is an independently owned and operated franchised restaurant celebrated for its dedicated focus on delivering flavorful, quality chicken wings paired with an inviting customer experience. As part of a rapidly expanding food service business, Wingstop has built a reputation for excellence in its niche by emphasizing customer service, operational quality, and team development. The company prides itself on promoting from within and nurturing leadership talent that passionately drives business growth while maintaining high standards of service and safety. Known for its energetic and engaging brand presence, Wingstop offers employees a dynamic working environment where teamwork and professionalism... Show More
Job Requirements
- Guest service mentality with a genuine desire to serve the guests
- maintains a calm, tactful demeanor when dealing with difficult situations
- ongoing learner with insatiable curiosity and interest in self-improvement
- ability to measure performance subjectively and objectively
- cultivate attractive culture within the restaurant
- ability to handle numerous job duties essential to running a restaurant
- competent in key areas of responsibility including labor management, store operations, and guest relations
- superior leadership, organizational and time management skills
- possesses a confident and professional demeanor inspiring trust, modeling best practices, and cultivating morale and teamwork amongst team members
- proactive problem-solver and decision-maker
- must thoroughly understand the importance of good hygiene and food handling practices
- ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation
- ability to stand for long periods and work in a fast-paced environment
Job Qualifications
- Minimum of 2 years of previous food service or restaurant supervisory experience
- Food Handler Certification required (can be obtained during onboarding training)
- experience using a computer and register (POS) system
- available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays
- Spanish speaking a plus
Job Duties
- Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop
- responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager
- works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity
- communicates job expectations to the staff
- plans, monitors, and reviews performance of employees
- plans and reviews compensation actions
- enforces policies and procedures
- communicate in a timely and effective manner with District Manager about operational and human resources issues
- perform regular restaurant inspections to ensure team and restaurant is meeting standards
- maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- tracks inventory and ensures accurate record keeping
- identifies and resolves issues with food preparation
- helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers
- maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures
- proper safety procedures, including injury reporting, conducting meetings, equipment maintenance, etc
- complying with health and legal regulations
- maintaining security systems
- accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities
- explores opportunities to add value to job accomplishments
- meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation
- maintain operational standards and requirements in the restaurant
- identify and communicate maintenance problems to the Facilities Department
- maintain all facilities to Wingstop's company standards
- ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant
- use company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
- leverage the support of the Restaurant Support Center
- ensure all risk management issues are following company standards
- strong business acumen and ability to drive results through team collaboration to achieve store metrics
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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