Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $225,000.00 - $265,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company known for its extensive portfolio and innovative approach. With over 30 years of experience in the hospitality industry, Highgate manages an impressive portfolio valued at more than $15 billion with over 400 hotels across North America, Europe, the Caribbean, and Latin America. The company specializes in guiding properties through all stages of their lifecycle, including planning, development, recapitalization, and disposition. Highgate is recognized for its leadership in developing diverse and unique lifestyle hotel brands, as well as managing legacy brands and independent hotels and resorts. They leverage cutting-edge... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 6 years experience in hotel management or equivalent
- Proven leadership skills with ability to manage multi-department teams
- Strong financial acumen including budgeting and forecasting
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Multitasking and problem-solving skills
- Ability to maintain confidentiality and adhere to company policies
- Must be able to work flexible hours including weekends and holidays
- Proficient in hospitality management software and Microsoft Office
- Commitment to high customer service standards
- Valid work authorization
- Physical ability to perform light work tasks
- Must maintain personal grooming standards
- Completion of required corporate training
- Ability to motivate and develop staff
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- Light work involving exerting up to 20 pounds of force occasionally
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication at all employee and guest levels
- Skilled in listening, understanding and clarifying concerns
- Able to multitask and prioritize departmental functions
- Attend all hotel required meetings and training
- Participate in M.O.D. coverage as required
- Maintain regular attendance per hotel standards
- Maintain high standards of appearance and grooming including nametags
- Comply with hotel standards for safety and efficiency
- Effective problem handling including anticipation and resolution
- Ability to understand complex information and data
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers through competency and corporate sponsored training programs
- Conduct daily HHBR meetings with Director of Sales focusing on prospecting calls and potential business results
- Participate actively in hotel sales efforts including client meetings and hosting events
- Participate in required M.O.D. coverage as scheduled
- Maintain contact and monitor management trainees
- Adhere to all hotel policies and train new managers to ensure compliance
- Oversee and assist in the hotel budget process
- Ensure training in service standards occurs per hotel standards
- Create a positive team-oriented environment focusing on guest experience
- Inspect rooms regularly with housekeeping and engineering
- Ensure complete processing of invoices using A/P process
- Submit financial documents monthly to Corporate Office
- Oversee cleanliness and maintenance via inspections and preventative maintenance
- Ensure employees provide attentive, friendly, courteous and efficient service
- Forecast monthly financial position estimating revenues and expenses
- Conduct management interviews and hiring per SOPs
- Interview all final candidates for management positions
- Perform Executive Committee performance appraisals
- Motivate, coach, counsel and discipline management personnel per SOPs
- Perform other duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of all employees
- Meet clients and potential clients on property to support sales
- Be present in public areas during peak times greeting guests
- Ensure hotel safe security and monthly audits
- Conduct monthly credit meetings and manage credit and collection policies
- Complete corporate training modules and certify trainers as required
- Ensure all scheduled meetings occur on the property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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